Support » Fixing WordPress » Plugin broke my site- site has disappeared

  • I had a site completely built and added this plugin; WPCached

    the customer had it on the original site

    the moment i activated the plugin, the site broke – disappeared
    actually.

    I can’t even get to a login screen

    i logged into cpanel and deleted the plugin – too late – damage
    done

    all of my files are still there

    Does anyone know of a way to rescue my site???

    i didn’t put the domain because it’s just a blank screen

    thank you

    karen

Viewing 3 replies - 1 through 3 (of 3 total)
  • Hey @kstavert

    Great question – and I know how frustrating these issues can be!

    Could you share a link to your website?

    Warm regards

    Greetings Karen.

    Normally, deletion of plugin should suffice if a critical error’s occurred. Or, you could perhaps login into a safe-mode instance of WordPress if you can’t access it normally.

    At this point, I’d look to see if the DB is affected in anyway. If it isn’t, I recommend cloning it via remote SQL to a different DB, then setting up your configuration from a fresh WordPress installation.

    You might want to contact your hosting provider just in case meanwhile, to see if they can restore a backup of a few days/weeks prior. Chances are you’ll lose some data/clients, but if the database is gone, that’s essentially the only way.

    Moderator Steven Stern (sterndata)

    (@sterndata)

    Forum Moderator & Support Team Volunteer

    Errors like this are logged. Check the error log on your server. If you can’t find the log, please contact your host.

    Meantime, enable wp_debug and wp_debug_log and after an error, look at wp-content/debug.log to see if anything gets logged there. https://wordpress.org/support/article/debugging-in-wordpress/

    You can also try this: Please attempt to disable all plugins, and use one of the default (Twenty*) themes. If the problem goes away, enable them one by one to identify the source of your troubles.

    If you cannot access wp-admin, there are other ways to deactivate plugins.

Viewing 3 replies - 1 through 3 (of 3 total)
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