Support » Plugin: Brightcove Video Cloud » [Plugin: Brightcove Video Cloud] Plugin doesn't work – just get loading bar

Viewing 15 replies - 1 through 15 (of 16 total)
  • Moderator cubecolour

    (@numeeja)

    ɹoʇɐɹǝpoɯ

    I used this plugin on a project this morning with no problems. Did you input the three required settings in on the Brightcove Settings page?

    Yep, I entered in the required settings. As far as I know, I entered them in correctly, but I don’t think there’s really any way to tell if it’s the wrong information. I used the same default player ID for single video and playlist – might that be my problem?

    Moderator cubecolour

    (@numeeja)

    ɹoʇɐɹǝpoɯ

    Must admit I’m not sure whether that should work or not, but I have different settings for mine which I got from the embed code of one of the videos I was working with.

    You should be able to grab the settings from your brightcove account http://wordpress.org/extend/plugins/brightcove-video-cloud/faq/

    That didn’t do it. I changed the default players so that they don’t have the same ID numbers, and that didn’t make any difference. Any other suggestions?

    Moderator cubecolour

    (@numeeja)

    ɹoʇɐɹǝpoɯ

    As the plugin is an official brightcove one, their own support should be able to help.

    Were you able to solve this issue? I’m experiencing the same issue.

    I only get that problem if I put something other than a valid read token in the API Read Token box. A write token is not valid.

    If you try the API key you are using in this API test tool (try “find_all_videos”) does it work?
    http://opensource.brightcove.com/tool/api-test-tool

    Plugin Author brightcove

    (@brightcove)

    Morgan were you ever able to solve this issue? I believe that Mister-ben is correct regarding the read vs write token. If that is not the issue please contact me and I will help you sort through it.

    Morgan Kay

    (@gwendydd)

    Thanks, brightcove! I haven’t fixed the problem yet, but the project is on a back burner at the moment. In a week or two when I’m working on it again, I’ll get in touch. Thanks!

    Morgan Kay

    (@gwendydd)

    I guess I found my problem: I didn’t enter in an API read key, because I currently have the $5 per month plan, and with that plan I don’t have access to API keys. Do I understand correctly that I can’t use this plugin without an API key?

    ericwebster

    (@ericwebster)

    I am having the same issue as above, I tested my API Token with the tool posted above and I am able to get data from the API with that token.

    Anything else I may want to try?

    ericwebster

    (@ericwebster)

    Ok figured this one out too .. seems that the source code was looking for a jQuery UI plugin which was not linked.

    I was getting a javascript error for $(“#XXXX”).tabs(…);

    I went to jQuery and downloaded the full compressed version (as I don’t know what UI plugins are needed) replaced the included jQuery UI with my own and that fixed it.

    Plugin Author brightcove

    (@brightcove)

    Morgan, you can use it but you get a more limited version of the plugin (one where you will need to input video and playlist id’s manually)

    cwfeldmann

    (@cwfeldmann)

    I’ve had the same issue, Eric seems to be getting the same issue I am but I have no idea what to do about that jQuery file, I tried placing it in places but nothing.

    Plugin Author brightcove

    (@brightcove)

    cwfeldmann, can you give us a list of plugins or a link to your website? We are still trying to track down the issue and think it is a plugin conflict.

Viewing 15 replies - 1 through 15 (of 16 total)
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