Support » Plugin: Brightcove Video Cloud » [Plugin: Brightcove Video Cloud] Plugin doesn't work – just get loading bar

Viewing 15 replies - 1 through 15 (of 16 total)
  • Moderator cubecolour

    (@numeeja)

    I used this plugin on a project this morning with no problems. Did you input the three required settings in on the Brightcove Settings page?

    Yep, I entered in the required settings. As far as I know, I entered them in correctly, but I don’t think there’s really any way to tell if it’s the wrong information. I used the same default player ID for single video and playlist – might that be my problem?

    Moderator cubecolour

    (@numeeja)

    Must admit I’m not sure whether that should work or not, but I have different settings for mine which I got from the embed code of one of the videos I was working with.

    You should be able to grab the settings from your brightcove account http://wordpress.org/extend/plugins/brightcove-video-cloud/faq/

    That didn’t do it. I changed the default players so that they don’t have the same ID numbers, and that didn’t make any difference. Any other suggestions?

    Moderator cubecolour

    (@numeeja)

    As the plugin is an official brightcove one, their own support should be able to help.

    Were you able to solve this issue? I’m experiencing the same issue.

    I only get that problem if I put something other than a valid read token in the API Read Token box. A write token is not valid.

    If you try the API key you are using in this API test tool (try “find_all_videos”) does it work?
    http://opensource.brightcove.com/tool/api-test-tool

    Plugin Author brightcove

    (@brightcove)

    Morgan were you ever able to solve this issue? I believe that Mister-ben is correct regarding the read vs write token. If that is not the issue please contact me and I will help you sort through it.

    Thanks, brightcove! I haven’t fixed the problem yet, but the project is on a back burner at the moment. In a week or two when I’m working on it again, I’ll get in touch. Thanks!

    I guess I found my problem: I didn’t enter in an API read key, because I currently have the $5 per month plan, and with that plan I don’t have access to API keys. Do I understand correctly that I can’t use this plugin without an API key?

    I am having the same issue as above, I tested my API Token with the tool posted above and I am able to get data from the API with that token.

    Anything else I may want to try?

    Ok figured this one out too .. seems that the source code was looking for a jQuery UI plugin which was not linked.

    I was getting a javascript error for $(“#XXXX”).tabs(…);

    I went to jQuery and downloaded the full compressed version (as I don’t know what UI plugins are needed) replaced the included jQuery UI with my own and that fixed it.

    Plugin Author brightcove

    (@brightcove)

    Morgan, you can use it but you get a more limited version of the plugin (one where you will need to input video and playlist id’s manually)

    I’ve had the same issue, Eric seems to be getting the same issue I am but I have no idea what to do about that jQuery file, I tried placing it in places but nothing.

    Plugin Author brightcove

    (@brightcove)

    cwfeldmann, can you give us a list of plugins or a link to your website? We are still trying to track down the issue and think it is a plugin conflict.

Viewing 15 replies - 1 through 15 (of 16 total)
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