Brightcove Video Cloud
Playlist not working (3 posts)

  1. sleinen
    Posted 4 years ago #

    I am new to bright cove, but I just created a playlist and tried to add the playlist ID into the player and get back an error:
    An error has occured, please check to make sure that you have a valid video or playlist ID
    errorType: unknown

    It works with a video id, but not a playlist id.
    Please advise.


  2. mister-ben
    Posted 4 years ago #

    Please make sure you have a playlist player key and not a player ID in the plugin settings. The player key is a long string like AQ~~,AAAA0vRfoQE~,baHF6-H5aLICu6yCdk9bC-uLh74N65QK unlike the player ID, which is a number.

  3. brightcove
    Plugin Author

    Posted 3 years ago #

    sleninen, was this issue resolved? If not please contact me so I can help you

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