Support » Plugin: Popup Builder - Create highly converting, mobile friendly marketing popups. » Plugin breaks the browsers back button
I’m embedding zoho forms in an iframe using your popup builder plugin, and the popups are set to open on button class click. All that is working fine. The problem is that the browser interprets the iframe or popup loading as a separate browsing event, which means that when I press back nothing happens at all. In order to actually go back, I have to click the back button several times. Here’s an image of the back button on long press (shows recent pages browsed): https://ibb.co/XzgRsCL
Sometimes the problem doesn’t happen at all and the back button works fine, some times it’s like my screenshot, and sometimes there will be 10 or 20 of the same page in a row, meaning you’d have to click the back button 10-20 times to actually go back 1 single page.
This issue is well described as the second block of text on this page (as the accepted solution): https://support.mozilla.org/en-US/questions/975037 However there is no actual solution given or known. I deactivate the popup builder software and the problem immediately goes away. I turn off site caching and disable caching plugin but there is no effect. Do you know of any solution?
We are sorry to hear that you are facing issues.
Could you please give us the URL where we can see the popup?
Also, can you please send us the system information file?
You can retrieve it from here:
How to Retrieve the “System Information” File
You can use https://wetransfer.com/ to send the file to us (the Get a Link option).
Click here – https://prnt.sc/174oX-9Hspki
Choose the Get Transfer Link option and then place the link in this chat – https://prnt.sc/_lQH0Rh20sme
Popup Builder Team
FILE SHOWING THE URL
Go and browse around to the store, click on some products, click some different pages on the menu etc, then long-press your back button and you’ll see the problem. Then click back and you’ll see that it won’t go back with a single click like it’s supposed to.
I also want to add that I tried disabling ALL pluguns except yours on our DEV site, and the issue still occurs.
Thank you for the provided information.
We have already forwarded your concern to the tech team for further investigation.
We will make sure to notify you once there is an update.
Popup Builder Team
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