Title: Plugin breaks connection to WordPress.org
Last modified: April 20, 2022

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# Plugin breaks connection to WordPress.org

 *  Resolved [Thomas Cloer](https://wordpress.org/support/users/thomascloer/)
 * (@thomascloer)
 * [4 years, 1 month ago](https://wordpress.org/support/topic/plugin-breaks-connection-to-wordpress-org/)
 * Hi,
 * for me, the latest plugin update has broken the connection to WordPress.org. 
   This is being reported by Tools > Site Health as a critical error, leading to
   significant WP backend performance degradation, broken plugin updates, and so
   on.
 * Once I deactivate the plugin, the issues disappear.
 * I have temporarily activated PHP error logging and found one entry related to
   Security by Cleantalk, no idea if this is relevant here:
 * “[19-Apr-2022 09:01:51 UTC] PHP Warning: Undefined property: stdClass::$version
   in /homepages/9/d83972277/htdocs/wp-content/plugins/security-malware-firewall/
   lib/CleantalkSP/SpbctWP/Scanner/ScannerQueue.php on line 448”
 * Best wishes,
    Thomas
    -  This topic was modified 4 years, 1 month ago by [Thomas Cloer](https://wordpress.org/support/users/thomascloer/).
    -  This topic was modified 4 years, 1 month ago by [Thomas Cloer](https://wordpress.org/support/users/thomascloer/).
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fplugin-breaks-connection-to-wordpress-org%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 15 replies - 1 through 15 (of 15 total)

 *  [SergeM](https://wordpress.org/support/users/serge00/)
 * (@serge00)
 * [4 years, 1 month ago](https://wordpress.org/support/topic/plugin-breaks-connection-to-wordpress-org/#post-15574092)
 * Hello, [@thomascloer](https://wordpress.org/support/users/thomascloer/).
 * We are working on fixing this issue. It takes time due to the specifics of catching
   the bugs. We plan to solve it in the next work week.
 * If you have more details of the issue and have a debug file for us, please create
   a private ticket here:
    [https://cleantalk.org/my/support/open](https://cleantalk.org/my/support/open)
 *  [SergeM](https://wordpress.org/support/users/serge00/)
 * (@serge00)
 * [4 years, 1 month ago](https://wordpress.org/support/topic/plugin-breaks-connection-to-wordpress-org/#post-15574337)
 * We have fixed the issue based in your feedback.
 * Please, re-install the plugin from this archive:
    [https://github.com/CleanTalk/security-malware-firewall/releases/download/fix-version/security-malware-firewall.zip](https://github.com/CleanTalk/security-malware-firewall/releases/download/fix-version/security-malware-firewall.zip)
 * The update guide:
    [https://cleantalk.org/help/update-wordpress-security](https://cleantalk.org/help/update-wordpress-security)
 * Did it help you?
 *  Thread Starter [Thomas Cloer](https://wordpress.org/support/users/thomascloer/)
 * (@thomascloer)
 * [4 years, 1 month ago](https://wordpress.org/support/topic/plugin-breaks-connection-to-wordpress-org/#post-15583859)
 * Hi Serge,
 * Thank you for the quick reaction. The update seems to have fixed the issue for
   me.
 * Best wishes,
    Thomas
    -  This reply was modified 4 years, 1 month ago by [Thomas Cloer](https://wordpress.org/support/users/thomascloer/).
 *  Plugin Support [sergecleantalk](https://wordpress.org/support/users/sergecleantalk/)
 * (@sergecleantalk)
 * [4 years, 1 month ago](https://wordpress.org/support/topic/plugin-breaks-connection-to-wordpress-org/#post-15583925)
 * Great! Thank you for your feedback
 *  Thread Starter [Thomas Cloer](https://wordpress.org/support/users/thomascloer/)
 * (@thomascloer)
 * [4 years, 1 month ago](https://wordpress.org/support/topic/plugin-breaks-connection-to-wordpress-org/#post-15583947)
 * Site Health still tells me that “The REST API encountered an unexpected result”.
 * Detailed description is
 *     ```
       The REST API is one way WordPress, and other applications, communicate with the server. One example is the block editor screen, which relies on this to display, and save, your posts and pages.
   
       The REST API call gave the following unexpected result: (403) <!DOCTYPE html> <html lang="en"> <head> <title>Blockiert: Sicherheit durch CleanTalk</title> <meta charset="utf-8" /> <meta name="viewport" content="width=device-width, initial-scale=1" /> <!--[if lt IE 9]> <script src="http://html5shiv.googlecode.com/svn/trunk/html5.js"></script> <![endif]--> <style> html{font-size: 14pt;} h1{text-align:center; border: 0;} h1.main{margin-top: 1em;} h2.second{margin-top: 1em; font-size: 18px; color: #666;} div.container {text-align:center;} div.container p.js_notice{width: 60%; display: inline-block;} div.footer {color: #666; position: absolute; bottom: 1em; text-align: center;} div.footer a {color: #666; vertical-align:bottom; text-align: center;} div#js_passed {display:none;} html { background: #f1f1f1; } body { background: #fff; border: 1px solid #ccd0d4; color: #444; font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, Oxygen-Sans, Ubuntu, Cantarell, "Helvetica Neue", sans-serif; margin: 2em auto; padding: 1em 2em; max-width: 700px; -webkit-box-shadow: 0 1px 1px rgba(0, 0, 0, .04); box-shadow: 0 1px 1px rgba(0, 0, 0, .04); } h1 { border-bottom: 1px solid #dadada; clear: both; color: #666; font-size: 24px; margin: 30px 0 0 0; padding: 0; padding-bottom: 7px; } #error-page { margin-top: 50px; } #error-page p, #error-page .wp-die-message { font-size: 14px; line-height: 1.5; margin: 25px 0 20px; } #error-page code { font-family: Consolas, Monaco, monospace; } ul li { margin-bottom: 10px; font-size: 14px ; } a { color: #0073aa; } a:hover, a:active { color: #006799; } a:focus { color: #124964; -webkit-box-shadow: 0 0 0 1px #5b9dd9, 0 0 2px 1px rgba(30, 140, 190, 0.8); box-shadow: 0 0 0 1px #5b9dd9, 0 0 2px 1px rgba(30, 140, 190, 0.8); outline: none; } .button { background: #f3f5f6; border: 1px solid #016087; color: #016087; display: inline-block; text-decoration: none; font-size: 13px; line-height: 2; height: 28px; margin: 0; padding: 0 10px 1px; cursor: pointer; -webkit-border-radius: 3px; -webkit-appearance: none; border-radius: 3px; white-space: nowrap; -webkit-box-sizing: border-box; -moz-box-sizing: border-box; box-sizing: border-box; vertical-align: top; } .button.button-large { line-height: 2.30769231; min-height: 32px; padding: 0 12px; } .button:hover, .button:focus { background: #f1f1f1; } .button:focus { background: #f3f5f6; border-color: #007cba; -webkit-box-shadow: 0 0 0 1px #007cba; box-shadow: 0 0 0 1px #007cba; color: #016087; outline: 2px solid transparent; outline-offset: 0; } .button:active { background: #f3f5f6; border-color: #7e8993; -webkit-box-shadow: none; box-shadow: none; } @media (max-width: 600px) { } </style> </head> <body> <div class="container"> <h1 class="main">Security FireWall is activated for your IP <a href="https://cleantalk.org/blacklists/82.165.82.192" target="_blank">82.165.82.192</a></h1> <h2></h2> <h2 class="second">Auf der schwarzen Liste gemeldet</h2> <h2 class="second false_positive_warning" style="display: none;">Vielleicht wurdest du durch einen Fehler blockiert. Bitte aktualisiere die Seite (drücke STRG + F5) oder versuche es später erneut.</h2> <h2 class="second">The page was generated at Sat, 23 Apr 2022 10:20:26</h2> </div> <div style='position: relative; line-height: 8px; text-align: center;'> <p style="margin: 0; display: inline-block; font-size: 10px; color: gray;">1058127, </p> <p style="margin: 0; display: inline-block; font-size: 10px; color: gray;">teezeh.de</p> </div> <div class="footer"> <a href="https://cleantalk.org" target="_blank">Security by CleanTalk</a> </div> <script> var generated = 1650709226, date = new Date(); if(Math.abs(generated%3600 - date.getSeconds()%3600) < 3){ document.getElementsByClassName('false_positive_warning')[0].style.display = 'inline'; } </script> </body> </html>.
       ```
   
 *  Thread Starter [Thomas Cloer](https://wordpress.org/support/users/thomascloer/)
 * (@thomascloer)
 * [4 years, 1 month ago](https://wordpress.org/support/topic/plugin-breaks-connection-to-wordpress-org/#post-15585551)
 * Me again. I have also found that my all-clear was premature. After the plugin
   is active for some time, the abovementioned issues are back. In other words: 
   The fix did not work.
 * Best wishes,
    Thomas
 *  [SergeM](https://wordpress.org/support/users/serge00/)
 * (@serge00)
 * [4 years, 1 month ago](https://wordpress.org/support/topic/plugin-breaks-connection-to-wordpress-org/#post-15585570)
 * Thank you for your feedback, [@thomascloer](https://wordpress.org/support/users/thomascloer/).
   
   We will need some more time to fix it. Please, wait up to 3 business days.
 *  Plugin Support [sergecleantalk](https://wordpress.org/support/users/sergecleantalk/)
 * (@sergecleantalk)
 * [4 years, 1 month ago](https://wordpress.org/support/topic/plugin-breaks-connection-to-wordpress-org/#post-15592034)
 * Could you check if this version is installed?
 * [https://github.com/CleanTalk/security-malware-firewall/releases/download/fix-version/security-malware-firewall.zip](https://github.com/CleanTalk/security-malware-firewall/releases/download/fix-version/security-malware-firewall.zip)
 * Maybe the plugin was updated?
 * Does the original issue persist now?
 *  Thread Starter [Thomas Cloer](https://wordpress.org/support/users/thomascloer/)
 * (@thomascloer)
 * [4 years, 1 month ago](https://wordpress.org/support/topic/plugin-breaks-connection-to-wordpress-org/#post-15592232)
 * Hi Serge,
 * Yes, I still have the GitHub version installed. But the plugin is currently disabled
   for debugging purposes. It seems that the issue that I originally brought up 
   might have been caused by my hosting provider. I’ll keep you posted once I find
   out more.
 * Best wishes,
    Thomas
 *  Plugin Support [sergecleantalk](https://wordpress.org/support/users/sergecleantalk/)
 * (@sergecleantalk)
 * [4 years, 1 month ago](https://wordpress.org/support/topic/plugin-breaks-connection-to-wordpress-org/#post-15592245)
 * We will wait for your reply. Thank you
 *  Plugin Support [katereji](https://wordpress.org/support/users/katereji/)
 * (@katereji)
 * [4 years, 1 month ago](https://wordpress.org/support/topic/plugin-breaks-connection-to-wordpress-org/#post-15616158)
 * Hello [@thomascloer](https://wordpress.org/support/users/thomascloer/)
    Do you
   have any news for us?
 *  Thread Starter [Thomas Cloer](https://wordpress.org/support/users/thomascloer/)
 * (@thomascloer)
 * [4 years, 1 month ago](https://wordpress.org/support/topic/plugin-breaks-connection-to-wordpress-org/#post-15616304)
 * Sorry, I forgot.
 * The error was on my hosting provider´s (IONOS) side. They told me that WordPress.
   org changed its IP and IONOS did not update their firewalls accordingly.
 * Best wishes,
    Thomas
 *  Plugin Support [eugenecleantalk](https://wordpress.org/support/users/eugenecleantalk/)
 * (@eugenecleantalk)
 * [4 years, 1 month ago](https://wordpress.org/support/topic/plugin-breaks-connection-to-wordpress-org/#post-15617027)
 * Hello [@thomascloer](https://wordpress.org/support/users/thomascloer/).
 * Great! Do I understand correctly that the issue has already been resolved? Do
   you still need our help?
 *  Thread Starter [Thomas Cloer](https://wordpress.org/support/users/thomascloer/)
 * (@thomascloer)
 * [4 years, 1 month ago](https://wordpress.org/support/topic/plugin-breaks-connection-to-wordpress-org/#post-15617184)
 * Yes, the issue has been caused and eventually resolved by my hosting provider
   IONOS.
    You might close this ticket.
 * Best wishes,
    Thomas
 *  Plugin Support [eugenecleantalk](https://wordpress.org/support/users/eugenecleantalk/)
 * (@eugenecleantalk)
 * [4 years, 1 month ago](https://wordpress.org/support/topic/plugin-breaks-connection-to-wordpress-org/#post-15617245)
 * OK, thanks for letting us know.

Viewing 15 replies - 1 through 15 (of 15 total)

The topic ‘Plugin breaks connection to WordPress.org’ is closed to new replies.

 * ![](https://ps.w.org/security-malware-firewall/assets/icon-256x256.gif?rev=3518712)
 * [Security Plugin, Firewall, Malware Auto Removal & Login Security](https://wordpress.org/plugins/security-malware-firewall/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/security-malware-firewall/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/security-malware-firewall/)
 * [Active Topics](https://wordpress.org/support/plugin/security-malware-firewall/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/security-malware-firewall/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/security-malware-firewall/reviews/)

 * 15 replies
 * 5 participants
 * Last reply from: [eugenecleantalk](https://wordpress.org/support/users/eugenecleantalk/)
 * Last activity: [4 years, 1 month ago](https://wordpress.org/support/topic/plugin-breaks-connection-to-wordpress-org/#post-15617245)
 * Status: resolved