Title: Plugin breaking Woocommerce Single Product Last modified: April 26, 2023 --- # Plugin breaking Woocommerce Single Product * Resolved [megantins](https://wordpress.org/support/users/megantins/) * (@megantins) * [3 years ago](https://wordpress.org/support/topic/plugin-breaking-woocommerce-single-product/) * Hi guys, * Great plugin – just some issues we’re having: the plugin seems to be breaking the single product page in the backend. It works fine when we disable the facebook plugin, but we’ll ideally need a fix for this. * All custom Woocommerce/ACF metaboxes aren’t loading, and the JavaScript also isn’t loading correctly. We’re happy to provide screenshot of the errors. Viewing 10 replies - 1 through 10 (of 10 total) * [Igor H](https://wordpress.org/support/users/ihereira/) * (@ihereira) * [3 years ago](https://wordpress.org/support/topic/plugin-breaking-woocommerce-single-product/#post-16689187) * Hello, * I understand when Facebook for WooCommerce is activated, it seems to be breaking the single product page in the backend. I understand that all custom Woocommerce/ Advaced Custom Fields metaboxes aren’t loading, and JavaScript also isn’t loading properly. * To clarify, can you switch temporarily the site theme to [Storefront](https://www.woocommerce.com/storefront/), and then disable all plugins except WooCommerce and Facebook for WooCommerce? Check again to see if the issue persists at this point, if not, it means a conflict was affecting the site, and you can then switch back your theme to the original one, and then reactivate the rest of the plugins (checking again after each plugin reactivation), until you find the cause of the problem. More info: [https://woocommerce.com/document/how-to-test-for-conflicts/](https://woocommerce.com/document/how-to-test-for-conflicts/) * If that does not help, kindly send screenshots of the issue, if you don’t already have a screenshot service installed, here are a few free options: - [https://snipboard.io](https://snipboard.io) - [http://awesomescreenshot.com/](http://awesomescreenshot.com/) * Cheers. * Thread Starter [megantins](https://wordpress.org/support/users/megantins/) * (@megantins) * [3 years ago](https://wordpress.org/support/topic/plugin-breaking-woocommerce-single-product/#post-16689581) * Hi Igor, * I have followed the steps above and the problem still persists when the theme is storefront and only Woocommerce and Facebook For Woocommerce are activated, [please see the screenshot here.](https://snipboard.io/NytI2a.jpg) As you can see, beyond the “short description” metabox, the rest of the metaboxes don’t display. * Thanks. - This reply was modified 3 years ago by [megantins](https://wordpress.org/support/users/megantins/). * [Saif](https://wordpress.org/support/users/babylon1999/) * (@babylon1999) * [3 years ago](https://wordpress.org/support/topic/plugin-breaking-woocommerce-single-product/#post-16689607) * Hello [@megantins](https://wordpress.org/support/users/megantins/), Can you please try increasing the site’s memory? Your host should be able to help you with this, alternatively, [you can check this guide](https://ae.godaddy.com/help/increase-the-wordpress-memory-limit-40246). If that didn’t help, please share a copy of your site’s System Status Report. You can find it via `WooCommerce > Status`. Select “Get system report” and then“ Copy for support”.  Once you’ve done that, paste it here in your response.It’s also worth checking if there are any fatal error logs from `WooCommerce > Status > Logs` and choosing from the drop-down menu the `fatal-errors.log` option.Look forward to hearing back from you. * Thread Starter [megantins](https://wordpress.org/support/users/megantins/) * (@megantins) * [3 years ago](https://wordpress.org/support/topic/plugin-breaking-woocommerce-single-product/#post-16689684) * The memory is set to 256, however I’ve changed it to 512 to be on the safe side. Please see attached screenshots as these will help further: * [https://snipboard.io/vIEbcU.jpg](https://snipboard.io/vIEbcU.jpg) * [https://snipboard.io/107i3M.jpg](https://snipboard.io/107i3M.jpg) * ```wp-block-code ` ### WordPress Environment ### WordPress address (URL): https://www.breakthemachine.co.uk Site address (URL): https://www.breakthemachine.co.uk WC Version: 7.6.0 REST API Version: ✔ 7.6.0 WC Blocks Version: ✔ 9.8.4 Action Scheduler Version: ✔ 3.5.4 Log Directory Writable: ✔ WP Version: 6.2 WP Multisite: – WP Memory Limit: 512 MB WP Debug Mode: – WP Cron: ✔ Language: en_GB External object cache: – ### Server Environment ### Server Info: LiteSpeed PHP Version: 7.4.33 PHP Post Max Size: 64 MB PHP Time Limit: 600 PHP Max Input Vars: 1000 cURL Version: 7.87.0 OpenSSL/1.1.1p SUHOSIN Installed: – MySQL Version: 5.7.41-cll-lve Max Upload Size: 64 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ 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1 atum_supplier: 25 clients: 14 custom_css: 2 customize_changeset: 5 essential_grid: 22 gift_card: 8 mc4wp-form: 1 nav_menu_item: 148 oembed_cache: 31 page: 25 popup: 1 popup_theme: 8 post: 40 product: 567 product_variation: 107 revision: 429 services: 6 shop_coupon: 81 shop_order: 1652 shop_order_refund: 72 sl-insta-account: 1 sl-insta-feed: 1 sl-insta-media: 1744 team: 3 testimonial: 2 wont_gyrix_templates: 4 ### Security ### Secure connection (HTTPS): ✔ Hide errors from visitors: ✔ ### Active Plugins (41) ### ManageWP - Worker: by GoDaddy – 4.9.17 Gravity Forms: by Gravity Forms – 2.7.4 ACF Autosize: by Yeah GbR – 2.0.15 ACF Columns: by Thomas Meyer – 1.2.3 Advanced Custom Fields PRO: by WP Engine – 6.1.4 Advanced Custom Fields: Table Field: by Johann Heyne – 1.3.20 Advanced Woo Search PRO: by ILLID – 2.77 Classic Editor: by WordPress Contributors – 1.6.3 Core Rollback: by Andy Fragen – 1.3.4 Duplicate Page: by mndpsingh287 – 4.5.1 EWWW Image Optimizer: by Exactly WWW – 6.9.3 Gravity Forms Zero Spam: by GravityKit – 1.3 Health Check & Troubleshooting: by The WordPress.org community – 1.6.0 LiteSpeed Cache: by LiteSpeed Technologies – 5.4 Max Mega Menu: by megamenu.com – 3.2.1 MM Maintenance redirect to page: by Florian Egermann – 1.1 Newsletter - Subscribe on Comments: by The Newsletter Team – 1.1.0 Newsletter - Addons Manager: by The Newsletter Team – 1.2.0 Newsletter: by Stefano Lissa & The Newsletter Team – 7.6.9 ActiveCampaign Postmark (Official): by Andrew Yates & Matt Gibbs – 1.18.1 Product Filter for WooCommerce: by XforWooCommerce – 8.3.0 WooCommerce Quantity Increment: by Nick Verwymeren – 1.1.1 reCAPTCHA for WooCommerce: by Elliot Sowersby RelyWP – 1.2.9 Spotlight - Social Media Feeds: by RebelCode – 1.5 SVG Support: by Benbodhi – 2.5.5 Trustpilot-reviews: by Trustpilot – 2.5.922 Waitlist Woocommerce Premium ( Back in stock notifier ): by – 3.1 Preview E-mails for WooCommerce: by Digamber Pradhan – 2.1.1 Abandoned Basket Lite for WooCommerce: by Tyche Softwares – 5.14.1 Print Invoice & Delivery Notes for WooCommerce: by Tyche Softwares – 4.7.3 WooCommerce Free Gift Coupons: by Kathy Darling – 2.1.3 (update to version 3.4.2 is available) WooCommerce Stripe Gateway: by WooCommerce – 7.3.0 WooCommerce Gift Cards: by WooCommerce – 1.15.1 (update to version 1.15.4 is available) WooCommerce PayPal Payments: by WooCommerce – 2.0.4 WooCommerce Shipping & Tax: by WooCommerce – 2.2.4 WooCommerce Shipment Tracking: by WooCommerce – 2.3.1 WooCommerce: by Automattic – 7.6.0 Yoast SEO Premium: by Team Yoast – 20.5 Yoast SEO: by Team Yoast – 20.5 WP Database Tools: by Calvin Winter – 1.9.14 WP Rollback: by GiveWP.com – 1.7.3 ### Inactive Plugins (8) ### Facebook for WooCommerce: by Facebook – 3.0.19 Newsletter - Extended Composer Blocks: by The Newsletter Team – 1.3.8 Newsletter - Gravity Forms Addon: by The Newsletter Team – 1.0.6 Newsletter - WooCommerce: by The Newsletter Team – 1.7.5 Waitlist woocommerce( Back in stock notifier ): by – 2.5.2 Woocommerce Add to cart Ajax for variable products: by Rishi Mehta - Rcreators Websolutions – 2.2 WooCommerce Shipping Per Product v2: by WooCommerce – 2.3.12 (update to version 2.5.0 is available) WP Headers And Footers: by WPBrigade – 2.0.1 ### Must Use Plugins (1) ### ManageWP - Worker Loader: by GoDaddy – 1.0.0 ### Settings ### API Enabled: ✔ Force SSL: – Currency: GBP (£) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: auction (auction) external (external) gift-card (gift-card) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: ✔ Enforce Approved Product Download Directories: – Order datastore: WC_Order_Data_Store_CPT ### WC Pages ### Shop base: #268 - /shop/ Basket: #790 - /basket/ Checkout: #792 - /checkout/ My account: #3143 - /my-account/ Terms and conditions: #1636 - /terms-and-conditions/ ### Theme ### Name: BTM Theme Version: 1.0 Author URL: https://smith.co.uk Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme WooCommerce Support: ✔ ### Templates ### Overrides: btm/resources/views/woocommerce/archive-product.blade.php btm/resources/views/woocommerce/cart/cart-empty.blade.php version 3.5.0 is out of date. The core version is 7.0.1 btm/resources/views/woocommerce/cart/cart-item-data.blade.php btm/resources/views/woocommerce/cart/cart-shipping.blade.php version 3.6.0 is out of date. The core version is 7.3.0 btm/resources/views/woocommerce/cart/cart-totals.blade.php btm/resources/views/woocommerce/cart/cart.blade.php version 3.8.0 is out of date. The core version is 7.4.0 btm/resources/views/woocommerce/cart/cross-sells.blade.php btm/resources/views/woocommerce/cart/mini-cart.blade.php btm/resources/views/woocommerce/cart/proceed-to-checkout-button.blade.php version 2.4.0 is out of date. The core version is 7.0.1 btm/resources/views/woocommerce/cart/shipping-calculator.blade.php version 4.0.0 is out of date. The core version is 7.0.1 btm/resources/views/woocommerce/checkout/cart-errors.php btm/resources/views/woocommerce/checkout/form-billing.php btm/resources/views/woocommerce/checkout/form-checkout.php btm/resources/views/woocommerce/checkout/form-coupon.php version 3.4.4 is out of date. The core version is 7.0.1 btm/resources/views/woocommerce/checkout/form-login.php btm/resources/views/woocommerce/checkout/form-pay.php version 5.2.0 is out of date. The core version is 7.0.1 btm/resources/views/woocommerce/checkout/form-shipping.php btm/resources/views/woocommerce/checkout/order-receipt.php btm/resources/views/woocommerce/checkout/payment-method.php btm/resources/views/woocommerce/checkout/payment.php version 3.5.3 is out of date. The core version is 7.0.1 btm/resources/views/woocommerce/checkout/review-order.php btm/resources/views/woocommerce/checkout/terms.php btm/resources/views/woocommerce/checkout/thankyou.php btm/resources/views/woocommerce/content-product.blade.php btm/resources/views/woocommerce/content-single-product.blade.php btm/resources/views/woocommerce/emails/admin-cancelled-order.php btm/resources/views/woocommerce/emails/admin-failed-order.php btm/resources/views/woocommerce/emails/admin-new-order.php btm/resources/views/woocommerce/emails/customer-completed-order.php btm/resources/views/woocommerce/emails/customer-invoice.php btm/resources/views/woocommerce/emails/customer-new-account.php btm/resources/views/woocommerce/emails/customer-note.php btm/resources/views/woocommerce/emails/customer-on-hold-order.php version 3.7.0 is out of date. The core version is 7.3.0 btm/resources/views/woocommerce/emails/customer-processing-order.php btm/resources/views/woocommerce/emails/customer-refunded-order.php btm/resources/views/woocommerce/emails/customer-reset-password.php btm/resources/views/woocommerce/emails/email-addresses.php btm/resources/views/woocommerce/emails/email-customer-details.php btm/resources/views/woocommerce/emails/email-downloads.php btm/resources/views/woocommerce/emails/email-footer.php version 3.7.0 is out of date. The core version is 7.4.0 btm/resources/views/woocommerce/emails/email-header.php version 4.0.0 is out of date. The core version is 7.4.0 btm/resources/views/woocommerce/emails/email-order-details.php btm/resources/views/woocommerce/emails/email-order-items.php btm/resources/views/woocommerce/emails/email-styles.php version 4.0.0 is out of date. The core version is 7.4.0 btm/resources/views/woocommerce/emails/plain/admin-cancelled-order.php btm/resources/views/woocommerce/emails/plain/admin-failed-order.php btm/resources/views/woocommerce/emails/plain/admin-new-order.php btm/resources/views/woocommerce/emails/plain/customer-completed-order.php btm/resources/views/woocommerce/emails/plain/customer-invoice.php btm/resources/views/woocommerce/emails/plain/customer-new-account.php btm/resources/views/woocommerce/emails/plain/customer-note.php btm/resources/views/woocommerce/emails/plain/customer-on-hold-order.php version 3.7.0 is out of date. The core version is 7.3.0 btm/resources/views/woocommerce/emails/plain/customer-processing-order.php btm/resources/views/woocommerce/emails/plain/customer-refunded-order.php btm/resources/views/woocommerce/emails/plain/customer-reset-password.php btm/resources/views/woocommerce/emails/plain/email-addresses.php btm/resources/views/woocommerce/emails/plain/email-customer-details.php btm/resources/views/woocommerce/emails/plain/email-downloads.php btm/resources/views/woocommerce/emails/plain/email-order-details.php btm/resources/views/woocommerce/emails/plain/email-order-items.php btm/resources/views/woocommerce/loop/add-to-cart.php btm/resources/views/woocommerce/loop/loop-end.php btm/resources/views/woocommerce/loop/loop-start.php btm/resources/views/woocommerce/loop/no-products-found.blade.php btm/resources/views/woocommerce/loop/orderby.php btm/resources/views/woocommerce/loop/pagination.php btm/resources/views/woocommerce/loop/price.php btm/resources/views/woocommerce/loop/rating.php btm/resources/views/woocommerce/loop/result-count.php btm/resources/views/woocommerce/loop/sale-flash.php btm/resources/views/woocommerce/myaccount/dashboard.php btm/resources/views/woocommerce/myaccount/downloads.php btm/resources/views/woocommerce/myaccount/form-add-payment-method.php version 4.3.0 is out of date. The core version is 7.0.1 btm/resources/views/woocommerce/myaccount/form-edit-account.php version 3.5.0 is out of date. The core version is 7.0.1 btm/resources/views/woocommerce/myaccount/form-edit-address.php version 3.6.0 is out of date. The core version is 7.0.1 btm/resources/views/woocommerce/myaccount/form-login.php version 4.1.0 is out of date. The core version is 7.0.1 btm/resources/views/woocommerce/myaccount/form-lost-password.php version 3.5.2 is out of date. The core version is 7.0.1 btm/resources/views/woocommerce/myaccount/form-reset-password.php version 3.5.5 is out of date. The core version is 7.0.1 btm/resources/views/woocommerce/myaccount/lost-password-confirmation.php btm/resources/views/woocommerce/myaccount/my-account.php btm/resources/views/woocommerce/myaccount/my-address.php btm/resources/views/woocommerce/myaccount/my-downloads.php btm/resources/views/woocommerce/myaccount/my-orders.php btm/resources/views/woocommerce/myaccount/navigation.php btm/resources/views/woocommerce/myaccount/orders.php version 3.7.0 is out of date. The core version is 7.0.1 btm/resources/views/woocommerce/myaccount/payment-methods.php btm/resources/views/woocommerce/myaccount/view-order.php btm/resources/views/woocommerce/single-product/add-to-cart/external.php version 3.4.0 is out of date. The core version is 7.0.1 btm/resources/views/woocommerce/single-product/add-to-cart/grouped.php version 4.8.0 is out of date. The core version is 7.0.1 btm/resources/views/woocommerce/single-product/add-to-cart/simple.php version 3.4.0 is out of date. The core version is 7.0.1 btm/resources/views/woocommerce/single-product/add-to-cart/variable.php version 3.5.5 is out of date. The core version is 6.1.0 btm/resources/views/woocommerce/single-product/add-to-cart/variation-add-to-cart-button.php version 3.4.0 is out of date. The core version is 7.0.1 btm/resources/views/woocommerce/single-product/add-to-cart/variation.php btm/resources/views/woocommerce/single-product/meta.blade.php btm/resources/views/woocommerce/single-product/photoswipe.php btm/resources/views/woocommerce/single-product/price.php btm/resources/views/woocommerce/single-product/product-attributes.php btm/resources/views/woocommerce/single-product/product-image.blade.php btm/resources/views/woocommerce/single-product/product-thumbnails.php btm/resources/views/woocommerce/single-product/rating.php btm/resources/views/woocommerce/single-product/related.blade.php btm/resources/views/woocommerce/single-product/review-meta.php btm/resources/views/woocommerce/single-product/review-rating.php btm/resources/views/woocommerce/single-product/review.php btm/resources/views/woocommerce/single-product/sale-flash.php btm/resources/views/woocommerce/single-product/share.php btm/resources/views/woocommerce/single-product/short-description.blade.php btm/resources/views/woocommerce/single-product/stock.php btm/resources/views/woocommerce/single-product/tabs/additional-information.php btm/resources/views/woocommerce/single-product/tabs/description.php btm/resources/views/woocommerce/single-product/tabs/tabs.php btm/resources/views/woocommerce/single-product/title.blade.php btm/resources/views/woocommerce/single-product/up-sells.php btm/resources/views/woocommerce/single-product.blade.php version - is out of date. The core version is 1.6.4 Outdated Templates: ❌ Learn how to update ### Gift Cards ### Database Version: 1.15.1 Loopback Test: ❌ Loopback test failed. Task Queueing Test: ✔ ### WooCommerce PayPal Payments ### Onboarded: ✔ Shop country code: GB WooCommerce currency supported: ✔ Advanced Card Processing available in country: ✔ Pay Later messaging available in country: ✔ Webhook status: – Vault enabled: ✔ Logging enabled: – Reference Transactions: – Used PayPal Checkout plugin: – Tracking enabled: ✔ ### Admin ### Enabled Features: activity-panels analytics coupons customer-effort-score-tracks import-products-task experimental-fashion-sample-products shipping-smart-defaults shipping-setting-tour homescreen marketing multichannel-marketing mobile-app-banner navigation onboarding onboarding-tasks remote-inbox-notifications remote-free-extensions payment-gateway-suggestions shipping-label-banner subscriptions store-alerts transient-notices woo-mobile-welcome wc-pay-promotion wc-pay-welcome-page Disabled Features: block-editor-feature-enabled minified-js new-product-management-experience product-variation-management settings Daily Cron: ✔ Next scheduled: 2023-04-26 16:49:52 +01:00 Options: ✔ Notes: 128 Onboarding: completed ### Action Scheduler ### Complete: 6,320 Oldest: 2023-03-26 17:37:44 +0100 Newest: 2023-04-26 17:34:37 +0100 Failed: 14,642 Oldest: 2022-11-14 22:25:59 +0000 Newest: 2023-04-23 22:26:45 +0100 Pending: 5 Oldest: 2023-04-26 17:49:37 +0100 Newest: 2023-04-27 14:21:40 +0100 ### Status report information ### Generated at: 2023-04-26 17:34:45 +01:00 ` ``` * Thanks * [Saif](https://wordpress.org/support/users/babylon1999/) * (@babylon1999) * [3 years ago](https://wordpress.org/support/topic/plugin-breaking-woocommerce-single-product/#post-16689745) * Thank you for sharing the report! Everything looks healthy aside from outdated theme templates, you can check this guide on how to **[Fixing Outdated WooCommerce Templates](https://woocommerce.com/document/fix-outdated-templates-woocommerce/)**. * If that doesn’t help, then please try disabling all plugins except WooCommerce and the Facebook integration while activating the default [Storefront](https://woocommerce.com/storefront/) theme. * If the problem is not present after doing so, then you know there was a plugin conflict. You can enable plugins one by one again to find the culprit. * Let us know how it goes! * Thread Starter [megantins](https://wordpress.org/support/users/megantins/) * (@megantins) * [3 years ago](https://wordpress.org/support/topic/plugin-breaking-woocommerce-single-product/#post-16691349) * Thanks Saif I have performed the standard debugging tasks before I created this post. I have disabled my theme, enabled storefront and deactivated all plugins except WC & the facebook integration. And still have the same error. & if you see my 2nd snipboard link you will see the error message is specific to the FB plugin. * Any further guidance here? * Thanks * [Igor H](https://wordpress.org/support/users/ihereira/) * (@ihereira) * [3 years ago](https://wordpress.org/support/topic/plugin-breaking-woocommerce-single-product/#post-16692621) * Hi, * This is odd. * To get more information, please share a copy of any fatal error log found under** _WooCommerce > System Status > Logs_** (if any). * Thanks. * Thread Starter [megantins](https://wordpress.org/support/users/megantins/) * (@megantins) * [3 years ago](https://wordpress.org/support/topic/plugin-breaking-woocommerce-single-product/#post-16692651) * Hi Igor, * No Fatal error logs on my side that I can see, just some payment gateway ones which I would rather not share here due to customer’s personal information on them. Have you seen the 2 snipboard links provided above? * Thanks. * [Igor H](https://wordpress.org/support/users/ihereira/) * (@ihereira) * [3 years ago](https://wordpress.org/support/topic/plugin-breaking-woocommerce-single-product/#post-16693543) * Hi, * The issue is not present on my testing site, for further troubleshooting, please contact us at [WooCommerce.com > My Account > Support](https://woocommerce.com/my-account/create-a-ticket/?form=ticket). You may need to create an account before you can access that page. * Important: Please include a link to this forum thread. * We’ll be happy to help. * Thread Starter [megantins](https://wordpress.org/support/users/megantins/) * (@megantins) * [3 years ago](https://wordpress.org/support/topic/plugin-breaking-woocommerce-single-product/#post-16733106) * Hi Igor, * This has now been submitted to Woocommerce. * Thanks. Viewing 10 replies - 1 through 10 (of 10 total) The topic ‘Plugin breaking Woocommerce Single Product’ is closed to new replies. * ![](https://ps.w.org/facebook-for-woocommerce/assets/icon.svg?rev=3469606) * [Meta for WooCommerce](https://wordpress.org/plugins/facebook-for-woocommerce/) * [Support Threads](https://wordpress.org/support/plugin/facebook-for-woocommerce/) * [Active Topics](https://wordpress.org/support/plugin/facebook-for-woocommerce/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/facebook-for-woocommerce/unresolved/) * [Reviews](https://wordpress.org/support/plugin/facebook-for-woocommerce/reviews/) * 10 replies * 3 participants * Last reply from: [megantins](https://wordpress.org/support/users/megantins/) * Last activity: [3 years ago](https://wordpress.org/support/topic/plugin-breaking-woocommerce-single-product/#post-16733106) * Status: resolved