Title: Plugin Breaking Site with WordPress Update Last modified: December 16, 2020 --- # Plugin Breaking Site with WordPress Update * Resolved [wiltuss](https://wordpress.org/support/users/wiltuss/) * (@wiltuss) * [5 years, 4 months ago](https://wordpress.org/support/topic/plugin-breaking-site-with-wordpress-update/) * Hi there, with the recent WordPress Update my website is resulting in an error due to this plugin. Can you please assist? Currently, my website is up but only because I’ve used a backup as a temporary fix. Thanks * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fplugin-breaking-site-with-wordpress-update%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 7 replies - 1 through 7 (of 7 total) * Plugin Support [Ross V. a11n](https://wordpress.org/support/users/rossviviano/) * (@rossviviano) * Automattic Happiness Engineer * [5 years, 4 months ago](https://wordpress.org/support/topic/plugin-breaking-site-with-wordpress-update/#post-13796994) * Hi there, * I wasn’t able to replicate this, nor am I seeing any reports of this, so let’s make sure it’s not caused by another plugin. Can you disable except WooCommerce and Stripe, update, then see if everything looks good? * Looking forward to hearing from you! * Ross * Thread Starter [wiltuss](https://wordpress.org/support/users/wiltuss/) * (@wiltuss) * [5 years, 4 months ago](https://wordpress.org/support/topic/plugin-breaking-site-with-wordpress-update/#post-13800247) * Hi there, I have updated the plugins. You can see now that the website is broken. * Plugin Support [Senff – a11n](https://wordpress.org/support/users/senff/) * (@senff) * [5 years, 4 months ago](https://wordpress.org/support/topic/plugin-breaking-site-with-wordpress-update/#post-13802648) * Hey [@wiltuss](https://wordpress.org/support/users/wiltuss/) * If that error appears with _every_ plugin deactivated (except WooCommerce and Stripe), could you please share a copy of your site’s System Status Report? You can find it by going to your admin Dashboard and select **WooCommerce → Status**. * From there, select “_Get system report_” and then “_Copy for support_“. Once you’ve done that, you can paste it here in your response. * Thread Starter [wiltuss](https://wordpress.org/support/users/wiltuss/) * (@wiltuss) * [5 years, 4 months ago](https://wordpress.org/support/topic/plugin-breaking-site-with-wordpress-update/#post-13805693) * Hi there, I tried again and followed your directions and I think it’s working now. But in any case, will send through the report in the next message so that maybe you can tell me what happened.Thanks! * Thread Starter [wiltuss](https://wordpress.org/support/users/wiltuss/) * (@wiltuss) * [5 years, 4 months ago](https://wordpress.org/support/topic/plugin-breaking-site-with-wordpress-update/#post-13805694) * ``` ### WordPress Environment ### WordPress address (URL): https://wildtussah.com Site address (URL): https://wildtussah.com WC Version: 4.8.0 REST API Version: ✔ 4.8.0 WC Blocks Version: ✔ 3.8.1 Action Scheduler Version: ✔ 3.1.6 WC Admin Version: ✔ 1.7.3 Log Directory Writable: ✔ WP Version: ❌ 5.5.3 - There is a newer version of WordPress available (5.6) WP Multisite: – WP Memory Limit: 768 MB WP Debug Mode: – WP Cron: ✔ Language: en_US External object cache: – ### Server Environment ### Server Info: Apache PHP Version: 7.0.33 - We recommend using PHP version 7.2 or above for greater performance and security. How to update your PHP version PHP Post Max Size: 128 MB PHP Time Limit: 0 PHP Max Input Vars: 3000 cURL Version: 7.59.0 OpenSSL/1.0.2r SUHOSIN Installed: – MySQL Version: 5.6.40-84.0-log Max Upload Size: 128 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ ### Database ### WC Database Version: 2.6.14 WC Database Prefix: wp_ Total Database Size: 40.35MB Database Data Size: 36.89MB Database Index Size: 3.46MB wp_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_woocommerce_order_items: Data: 0.05MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_order_itemmeta: Data: 0.14MB + Index: 0.14MB + Engine InnoDB wp_woocommerce_tax_rates: Data: 0.02MB 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wp_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wpeditor_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_yoast_indexable: Data: 2.52MB + Index: 0.63MB + Engine InnoDB wp_yoast_indexable_hierarchy: Data: 0.11MB + Index: 0.17MB + Engine InnoDB wp_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_yoast_seo_links: Data: 0.05MB + Index: 0.03MB + Engine InnoDB wp_yoast_seo_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ### Post Type Counts ### attachment: 1913 custom_css: 1 dgd_scrollbox: 1 mc4wp-form: 1 nav_menu_item: 18 oembed_cache: 3 page: 18 popup: 1 popup_theme: 1 post: 115 product: 185 product_variation: 32 revision: 2191 shop_coupon: 15 shop_order: 81 templatera: 1 wpcf7_contact_form: 1 ### Security ### Secure connection (HTTPS): ✔ Hide errors from visitors: ✔ ### Active Plugins (21) ### Akismet Anti-Spam: by Automattic – 4.1.7 BackUpWordPress: by XIBO Ltd – 3.10 Contact Form 7: by Takayuki Miyoshi – 5.3.2 Scroll Triggered Box: by Dreamgrow Digital – 2.3 WPBakery Page Builder: by Michael M - WPBakery.com – 6.4.1 Limit Login Attempts: by Johan Eenfeldt – 1.7.1 MC4WP: Mailchimp for WordPress: by ibericode – 4.8.1 PDF Embedder: by Lever Technology LLC – 4.6.1 SG Optimizer: by SiteGround – 5.7.12 Simple 301 Redirects: by Scott Nellé – 1.07 Table of Contents Plus: by Michael Tran – 2002 Templatera: by WPBakery – 2.0.4 Temporary Login Without Password: by StoreApps – 1.6.6 Total Theme Core: by WPExplorer – 1.2.2 WooCommerce Stripe Gateway: by WooCommerce – 4.6.0 WooCommerce Google Analytics Integration: by WooCommerce – 1.5.0 WooCommerce Product Archive Customiser: by jameskoster – 1.0.5 – Installed version not tested with active version of WooCommerce 4.0 Woocommerce Products Per Page: by Jeroen Sormani – 1.2.6 – Installed version not tested with active version of WooCommerce 4.0 WooCommerce: by Automattic – 4.8.0 Yoast SEO: by Team Yoast – 15.5 WP Editor: by Benjamin Rojas – 1.2.6.3 ### Inactive Plugins (0) ### ### Settings ### API Enabled: ✔ Force SSL: – Currency: USD ($) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: – ### WC Pages ### Shop base: #5 - /shop/ Cart: #6 - /cart/ Checkout: #7 - /checkout/ My account: #8 - /my-account/ Terms and conditions: #47 - /shipping-and-returns-policy/ ### Theme ### Name: Total Version: 5.0.3 Author URL: https://themeforest.net/user/wpexplorer Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme WooCommerce Support: ✔ ### Templates ### Archive Template: Your theme has a woocommerce.php file you will not be able to override the woocommerce/archive-product.php custom template since woocommerce.php has priority over archive-product.php. This is intended to prevent display issues. Overrides: Total/woocommerce/archive-product.php Total/woocommerce/checkout/form-checkout.php Total/woocommerce/loop/loop-start.php Total/woocommerce/loop/pagination.php Total/woocommerce/single-product/meta.php Total/woocommerce/single-product/rating.php Total/woocommerce/single-product/title.php ### Action Scheduler ### Complete: 9 Oldest: 2020-12-17 23:39:49 +0000 Newest: 2020-12-18 00:03:39 +0000 ``` * Thread Starter [wiltuss](https://wordpress.org/support/users/wiltuss/) * (@wiltuss) * [5 years, 4 months ago](https://wordpress.org/support/topic/plugin-breaking-site-with-wordpress-update/#post-13805697) * Will also see what happens when there’s another WordPress update as that is usually when the website breaks again showing an error message. * Plugin Support [slash1andy](https://wordpress.org/support/users/slash1andy/) * (@slash1andy) * Automattic Happiness Engineer * [5 years, 4 months ago](https://wordpress.org/support/topic/plugin-breaking-site-with-wordpress-update/#post-13809790) * Hey again! * Thanks for confirming that it doesn’t happen with *only* Stripe and WooCommerce active on the site. * I’m going to mark this as resolved, but feel free to open a new one if you see further issues relating to the Stripe plugin. * Hopefully that helps! Have a great one! Viewing 7 replies - 1 through 7 (of 7 total) The topic ‘Plugin Breaking Site with WordPress Update’ is closed to new replies. * ![](https://ps.w.org/woocommerce-gateway-stripe/assets/icon-256x256.png?rev=3177277) * [WooCommerce Stripe Payment Gateway](https://wordpress.org/plugins/woocommerce-gateway-stripe/) * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce-gateway-stripe/#faq) * [Support Threads](https://wordpress.org/support/plugin/woocommerce-gateway-stripe/) * [Active Topics](https://wordpress.org/support/plugin/woocommerce-gateway-stripe/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce-gateway-stripe/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woocommerce-gateway-stripe/reviews/) * 7 replies * 4 participants * Last reply from: [slash1andy](https://wordpress.org/support/users/slash1andy/) * Last activity: [5 years, 4 months ago](https://wordpress.org/support/topic/plugin-breaking-site-with-wordpress-update/#post-13809790) * Status: resolved