Plugin breaking Appearance > Customize page

  • Resolved diegora

    (@diegora)


    3 years, 1 month ago

    Basically what’s in the title.

    When the Siteorigin Widgets Bundle plugin is active, the Appearance > Customize page is not accessible, it returns a WordPress “not found” page, aka “It looks like nothing was found at this location. Maybe try one of the links below?”.

    Managed to find out Widgets Bundle is the problem by disabling all plugins and enabling one by one and trying to reach the page.

    Fix?

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Support Andrew Misplon

    (@misplon)

    3 years, 1 month ago

    Hi, thanks for reaching out.

    Does the issue persist with a default theme like Twenty Nineteen and only the Widgets Bundle activated?

    Thread Starter diegora

    (@diegora)

    3 years, 1 month ago

    Theme is SiteOrigin North

    WordPress, Theme and Plugin are up to date.

    edit: Just to be more clear, this didn’t happen before, I used to access “Customize” without any problem with the same plugin and theme. It’s been a long time since I had to access Appearance > Customize so I don’t really know when this started to happen.

    • This reply was modified 3 years, 1 month ago by diegora.
    Plugin Support Andrew Misplon

    (@misplon)

    3 years, 1 month ago

    Thanks for the update. Please, confirm that the issue is happening with only the Widgets Bundle activated. Temporarily deactivate all plugins except for the Widgets Bundle and then re-check the issue.

    Thread Starter diegora

    (@diegora)

    3 years, 1 month ago

    Yes, the problem still happens when all the plugins are deactivated and ONLY SiteOrigin Widgets Bundle is activated.

    WordPress 6.1.1
    SiteOrigin Widgets Bundle 1.45.0
    SiteOrigin North 1.19.13 (that’s what it says in the files since WordPress admin panel doesn’t give you a theme version, but it says it’s up to date)

    Plugin Support Andrew Misplon

    (@misplon)

    3 years, 1 month ago

    Thanks for confirming. Try going to Settings > Permalinks and clicking Save. Any change?

    Thread Starter diegora

    (@diegora)

    3 years, 1 month ago

    Done. Nothing changed. Problem persists.

    Plugin Support Andrew Misplon

    (@misplon)

    3 years, 1 month ago

    Thanks.

    When the issue occurs you can try checking for console errors as follows. Errors will be in red text:

    https://wordpress.org/support/article/using-your-browser-to-diagnose-javascript-errors/#step-3-diagnosis

    If there are no errors in red text and if possible, enabling debug logging would be helpful:

    Debugging in WordPress

    The wp-config.php file is located in your WordPress root folder. You can navigate to it using FTP or your Hosting File Manager application.

    Thread Starter diegora

    (@diegora)

    3 years, 1 month ago

    There is one basic error in the console:
    GET https://xxx.xxx.xxx/wp-admin/customize.php?return=%2Fwp-admin%2Findex.php 404 (Not Found)

    I also enabled the debug log and tried to access “Customize” a few times but nothing shows up, debug.log is around 1 year old with old errors not related to this.

    Plugin Support Andrew Misplon

    (@misplon)

    3 years, 1 month ago

    Thanks. If there are no security plugins activated and no security plugins listed under Plugins > Dropins, please, take a screenshot of the console error and ask your hosts if they might be blocking the request.

Viewing 9 replies - 1 through 9 (of 9 total)

The topic ‘Plugin breaking Appearance > Customize page’ is closed to new replies.