Title: Plugin blocking my App.
Last modified: November 20, 2020

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# Plugin blocking my App.

 *  Resolved [SteveHale](https://wordpress.org/support/users/stevehale/)
 * (@stevehale)
 * [5 years, 5 months ago](https://wordpress.org/support/topic/plugin-blocking-my-app/)
 * Your plugin is blocking access and log in ability to a booking app on my web 
   site.
 * The plugin being blocked is Event Espresso, app from mobile phones.
 * I have excluded certain roles, including Administrator from your app but still
   I cannot log in to the phone app (which uses the site user name and PW) to gain
   acess to the bookings.
 * How do I stop your plugin blocking this access??
 * Steve B

Viewing 6 replies - 1 through 6 (of 6 total)

 *  [SergeM](https://wordpress.org/support/users/serge00/)
 * (@serge00)
 * [5 years, 5 months ago](https://wordpress.org/support/topic/plugin-blocking-my-app/#post-13689092)
 * Hello, [@stevehale](https://wordpress.org/support/users/stevehale/).
 * Are you talking about this plugin?
    [https://wordpress.org/plugins/event-espresso-decaf/](https://wordpress.org/plugins/event-espresso-decaf/)
 *  Thread Starter [SteveHale](https://wordpress.org/support/users/stevehale/)
 * (@stevehale)
 * [5 years, 5 months ago](https://wordpress.org/support/topic/plugin-blocking-my-app/#post-13689889)
 * NO
 * We have the fully paid up version.
 * THe version you are refering to is the free version, hence the reference to “
   decafee”
 * In the fully paid up version we have access to their mobile app.
 * On Google Play and the Apple store.
 * I am referring to the SPECIFICALLY mobile app. I have an Android device so for
   me it is specific to this, though my staff are complaining and they have Apple
   devices.
 * It is ONLY the mobile app that is having problems, as I know.
 * Please advise
 * Regards
 * Steve B
 *  [SergeM](https://wordpress.org/support/users/serge00/)
 * (@serge00)
 * [5 years, 5 months ago](https://wordpress.org/support/topic/plugin-blocking-my-app/#post-13690741)
 * Then we need the fully paid version for testing.
    Further troubleshooting requires
   your personal data. Please, copy-paste your question in our private Ticket System:
   [https://cleantalk.org/my/support/open](https://cleantalk.org/my/support/open)
 *  Plugin Support [sergecleantalk](https://wordpress.org/support/users/sergecleantalk/)
 * (@sergecleantalk)
 * [5 years, 5 months ago](https://wordpress.org/support/topic/plugin-blocking-my-app/#post-13729501)
 * Hello.
    We haven’t heard back from you in a while, so I’m going to mark this 
   thread as “resolved” – if you have any further questions, you can start a new
   thread.
 *  Thread Starter [SteveHale](https://wordpress.org/support/users/stevehale/)
 * (@stevehale)
 * [5 years, 5 months ago](https://wordpress.org/support/topic/plugin-blocking-my-app/#post-13730693)
 * Your core support team are trying to help.
 * Steve B
 *  Plugin Support [katereji](https://wordpress.org/support/users/katereji/)
 * (@katereji)
 * [5 years, 5 months ago](https://wordpress.org/support/topic/plugin-blocking-my-app/#post-13733486)
 * Hi
    Yes, the support team will continue the conversation in the private Ticket
   System: [https://cleantalk.org/my/support/open](https://cleantalk.org/my/support/open)

Viewing 6 replies - 1 through 6 (of 6 total)

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 * 6 replies
 * 4 participants
 * Last reply from: [katereji](https://wordpress.org/support/users/katereji/)
 * Last activity: [5 years, 5 months ago](https://wordpress.org/support/topic/plugin-blocking-my-app/#post-13733486)
 * Status: resolved