Support » Plugin: Abandoned Cart Lite for WooCommerce » Plugin Blocked me from Logging into WordPress

  • Resolved +ES

    (@evelynmsdesigngraphicscom)


    Hello+
    I installed, activated, set-up, and tested this plugin on my site. I then sent a test email to my associate and logged out of the back-end of WP. Then when I tried to log back in to the back-end I was able to enter my login credentials but when I clicked “login” I got a blank white screen in FireFox, and Error 500 in Chrome & Edge. I then deactivated this plugin via FTP and I was immediately able to log in to the back-end of WP without any issues. I like this plugin, except for that – any idea what happened there? I can give you extra details via private email (if possible).
    Thank you.

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Support priyankajagtap

    (@priyankajagtap)

    Hi @evelynmsdesigngraphicscom,

    I apologize for the inconvenience causing to you due to this problem.

    I tried to replicate this issue at our end but I am unable to replicate the same. However, one of our clients faced a similar issue on his site but that was more related to WP Engine. Can you please let us know whether you are using WP Engine?

    Kindly create a ticket at “support at tychesoftwares dot freshdesk dot com” and share the login details of your site there. So that we will check what is going wrong on your site and fix the same.

    Please let us know so that we will try to check the issue as early as possible and will get back to you with an update.

    Regards,
    Priyanka Jagtap

    +ES

    (@evelynmsdesigngraphicscom)

    Hello+
    Thank you for the quick response! Yes, we are using WP Engine… Do you know why they do not allow your plugin?
    Thanks!

    Hello, same here (also using wpengine) but im not sure how that relates.. maybe related to UPME?

    I debugged and found the issue:
    In the plugin constructor you call to the following hook:
    add_action( 'wp_login', array( &$this, 'wcal_remove_action_hook' ), 1 );

    The debug trace is:

    [Wed Apr 03 08:46:02.852279 2019] [php7:error] [pid 3543] [client 95.169.224.46:37418] PHP Fatal error: 
     Uncaught Error: Using $this when not in object context in 
     /nas/content/live/xxx/wp-content/plugins/woocommerce-abandoned-cart/woocommerce-ac.php:210\nStack trace:\n#0 
     [internal function]: woocommerce_abandon_cart_lite::wcal_remove_action_hook('xx.xx...')\n#1 
     /nas/content/live/xxx/wp-includes/class-wp-hook.php(288): call_user_func_array(Array, Array)\n#2 
     /nas/content/live/xxx/wp-includes/class-wp-hook.php(310): WP_Hook->apply_filters('', Array)\n#3 
     /nas/content/live/xxx/wp-includes/plugin.php(465): WP_Hook->do_action(Array)\n#4 
     /nas/content/live/xxx/wp-includes/user.php(114): do_action('wp_login', 'xx.xx...', Object(WP_User))\n#5 
     /nas/content/live/xxx/wp-content/plugins/upme/classes/class-upme-login.php(359): wp_signon(Array, true)\n#6 
     /nas/content/live/xxx/wp-content/plugins/upme/classes/class-upme-login.php(100): UPME_Login->signon()\n#7 
     /nas/content/live/xxx/wp-content/plugins/upme/classes/class-upme-login.php(40): UPME_Login in 
     /nas/content/live/xxx/wp-content/plugins/woocommerce-abandoned-cart/woocommerce-ac.php on line 210, referer: https://xxxxx.es/login/?redirect_to=https://xxxxx.es/wp-admin/
    Plugin Support priyankajagtap

    (@priyankajagtap)

    Hi @evelynmsdesigngraphicscom,

    No problem. Thank you for answering my question.

    We need to analyze why this problem is occurring with the WP Engine. However, we have found a temporary fix to solve this issue.

    It would be great if you can create a ticket at “support at tychesoftwares dot freshdesk dot com” and share the login details of your site there. So that we will apply the fix on your site and we can check whether that temporary fix resolved the problem for you or not.

    Please get back to us on the ticketing system address mentioned above.

    Regards,
    Priyanka Jagtap

    +ES

    (@evelynmsdesigngraphicscom)

    Hello+
    Thank you for the quick response and potential fix! However, this is my client’s website (not mine) and they are not allowing me to give you access to it. My apologies for that difficulty… I do see that @furi3r has jumped into this thread… Maybe they can allow you to test out your potential fix on their site? Another possible solution is for you to reach out to WP Engine via their website contact form and/or live chat and see if they are willing to work with you on this issue? (I have seen WP Engine do that with other plugin authors.)
    Thank you.

    @priyankajagtap did u check my message? if you send me the fix, i eventually can test it.

    Plugin Support priyankajagtap

    (@priyankajagtap)

    Hi @furi3r and @evelynmsdesigngraphicscom,

    Today, we have released an update 5.3.1 of our Abandoned Cart Lite plugin in which we have released the fix for the issue where login was conflicting on some of the sites. Can you please try updating our plugin to its latest v5.3.1 and check whether the issue you were facing with login is resolved or not?

    Please let us know the result.

    Regards,
    Priyanka Jagtap

    +ES

    (@evelynmsdesigngraphicscom)

    Hello+
    Thank you for your patience with me getting back to you. I installed, activated, set-up, and tested this version of the plugin on my site. I then sent a test email and logged out of the back-end of WP. I was able to successfully log back in – yay!
    Please consider this ‘resolved’…thank you for your time and efforts!

    Plugin Support priyankajagtap

    (@priyankajagtap)

    Hi @evelynmsdesigngraphicscom,

    Thank you for the confirmation on updating to the latest v5.3.1 of our Abandoned Cart Lite for WooCommerce plugin resolved the issue you were facing. 🙂

    Feel free to write back to us if you have any further queries.

    It would be great if you could write a review for us on our plugin’s review page. That would help us immensely.

    Regards,
    Priyanka Jagtap

Viewing 9 replies - 1 through 9 (of 9 total)
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