Support » Plugin: BigContact Contact Page » [Plugin: BigContact] We were unable to load your address: ZERO_RESULTS

Viewing 11 replies - 1 through 11 (of 11 total)
  • Plugin Author NorikDavtian


    This error occurs when Google API did not return any results for the address you searched.

    I didn’t search an address. I got the API code from Google – whose pages never asked for an address. Then I put it into the BigContact settings page – which also did not ask for an address.

    Where was I supposed to input an address?

    Plugin Author arianKhosravi


    In the address field below the map.

    I am unable to get a result for an address that google maps does discover on their main page but unable to find with the Big Contact plugin:,+WI+53719-4067&hl=en&sll=37.0625,-95.677068&sspn=53.432436,135.263672&hnear=7325+Secret+Bluff,+Madison,+Wisconsin+53719&t=m&z=16



    I have just added the Big Contact plugin to a new site and get exactly this error “We were unable to load your address: ZERO_RESULTS” with the default address of your office. So it looks like a generic issue rather than specific addresses.

    I have an error for my address as well. Are there more steps to take with the API?
    Please respond! I would love to use this lovely plugin, but i can’t if the map doesn’t load.
    Happy New Year

    Hello, I found another thread that explains the “fix” on this issue. Or, I guess, the fact that the API doesn’t work in the WP preview, but you can see it in Explorer and Chrome.

    Thanks and your plugin is really a good solution!

    Hello, I don’t think this case is resolved. I have the same problem in WP. The Explorer and Chrome does not open the map, as well as in WP. I get the same “ZERO_RESULTS”. The address do exist in Google maps and I write it the same way as it appears there. The plugin looks really nice and i really want to use it! Please tell me what to do. Thank you in advance.

    Hi Naddyto,
    I still have the zero results error inside my WP editor. But, now that I have saved my settings inside Big Contact and my API is correct, the map loads on my live site:

    I still get the error inside WP. So, I just ignore it.

    Chat again if you still can’t load it.

    Hi tbogan,
    What version WP are you using? The plugin seems to work for you…I have had the same issues and Im in WP v3.5

    Thank you,

    I’m in 3.5
    Have you completely updated? Or are you viewing a preview when you try to insert Big Contact?
    When I viewed the preview, in the editor, before I updated my contact page. I got an error. Then, just inserted the plugin in the text of the page, completely updated the page and it works live with a continued error on the plugin editor.
    Confusing, but the live version works, so I’m going with it.

    Hope that helps.

Viewing 11 replies - 1 through 11 (of 11 total)
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