Title: [Plugin: BigContact] Cannot Send Email: Internal Error Last modified: August 20, 2016 --- # [Plugin: BigContact] Cannot Send Email: Internal Error * Resolved [dukedarkyj](https://wordpress.org/support/users/dukedarkyj/) * (@dukedarkyj) * [13 years, 9 months ago](https://wordpress.org/support/topic/plugin-bigcontact-cannot-send-email-internal-error/) * On a test blog without any other plugins and default theme. * [http://wordpress.org/extend/plugins/bigcontact/](http://wordpress.org/extend/plugins/bigcontact/) Viewing 15 replies - 1 through 15 (of 18 total) 1 [2](https://wordpress.org/support/topic/plugin-bigcontact-cannot-send-email-internal-error/page/2/?output_format=md) [→](https://wordpress.org/support/topic/plugin-bigcontact-cannot-send-email-internal-error/page/2/?output_format=md) * Plugin Contributor [arianKhosravi](https://wordpress.org/support/users/ariankhosravi/) * (@ariankhosravi) * [13 years, 9 months ago](https://wordpress.org/support/topic/plugin-bigcontact-cannot-send-email-internal-error/#post-2923860) * Is your server configured to send emails correctly? What WordPress/PHP/MySql versions are you using? Internal Error means your server generated an error on the send email script. * can you explain the steps you take to get this error? * Thread Starter [dukedarkyj](https://wordpress.org/support/users/dukedarkyj/) * (@dukedarkyj) * [13 years, 9 months ago](https://wordpress.org/support/topic/plugin-bigcontact-cannot-send-email-internal-error/#post-2923871) * I use Virtual host,the sendmail_path is ‘no value’,PHP Version mysql Client API version is’5.2.10′ I used the plugins named ‘Configure SMTP’ Still does not work * Thread Starter [dukedarkyj](https://wordpress.org/support/users/dukedarkyj/) * (@dukedarkyj) * [13 years, 9 months ago](https://wordpress.org/support/topic/plugin-bigcontact-cannot-send-email-internal-error/#post-2923875) * My server system is windows2003 server * Plugin Contributor [arianKhosravi](https://wordpress.org/support/users/ariankhosravi/) * (@ariankhosravi) * [13 years, 9 months ago](https://wordpress.org/support/topic/plugin-bigcontact-cannot-send-email-internal-error/#post-2923884) * have you configured your php.ini file for windows server? make sure sendmail_from field is configured and remove the semicolon to uncomment that line. Also uncomment mail.add_x_header and set its value to On. here are some other links on configuring windows server mail. [http://forums.phpfreaks.com/index.php?topic=244792.0](http://forums.phpfreaks.com/index.php?topic=244792.0) [http://php.net/manual/en/function.mail.php](http://php.net/manual/en/function.mail.php) ctrl+f windows server 2003 configuring smtp in php.ini [http://board.phpbuilder.com/showthread.php?10307560-CONFIGURING-php.ini-(Setting-the-SMTP)](http://id2.php.net/manual/en/book.mail.php) * ``` [mail function] ; For Win32 only. ; http://php.net/smtp SMTP = localhost ; http://php.net/smtp-port smtp_port = 25 ; For Win32 only. ; http://php.net/sendmail-from ;sendmail_from = me@example.com ``` * Thread Starter [dukedarkyj](https://wordpress.org/support/users/dukedarkyj/) * (@dukedarkyj) * [13 years, 9 months ago](https://wordpress.org/support/topic/plugin-bigcontact-cannot-send-email-internal-error/#post-2923889) * My comments function is normal,I have configured my php.ini,but BigContact still do not work * Thread Starter [dukedarkyj](https://wordpress.org/support/users/dukedarkyj/) * (@dukedarkyj) * [13 years, 9 months ago](https://wordpress.org/support/topic/plugin-bigcontact-cannot-send-email-internal-error/#post-2923890) * I can receive the e-mail from comments * Plugin Contributor [arianKhosravi](https://wordpress.org/support/users/ariankhosravi/) * (@ariankhosravi) * [13 years, 9 months ago](https://wordpress.org/support/topic/plugin-bigcontact-cannot-send-email-internal-error/#post-2923894) * try the new version v1.3.1 * Plugin Contributor [arianKhosravi](https://wordpress.org/support/users/ariankhosravi/) * (@ariankhosravi) * [13 years, 9 months ago](https://wordpress.org/support/topic/plugin-bigcontact-cannot-send-email-internal-error/#post-2923923) * Is the problem fixed? also a link to your site will be helpful for debugging * [Riezz](https://wordpress.org/support/users/riezz/) * (@riezz) * [13 years, 9 months ago](https://wordpress.org/support/topic/plugin-bigcontact-cannot-send-email-internal-error/#post-2923926) * hmm i got the same problem.. email from comments no problem, but also with BigContact, the same error message.. * im a totally newbie with wordpress,.. i dont understand any code.. im trying to get better.. but this problem is to big for me now.. need some help also.. * my link to my still-under-construction site is: [http://www.richardfotografie.nl](http://www.richardfotografie.nl) * the BigContact thingy is to be found under CONTACT * Plugin Contributor [arianKhosravi](https://wordpress.org/support/users/ariankhosravi/) * (@ariankhosravi) * [13 years, 9 months ago](https://wordpress.org/support/topic/plugin-bigcontact-cannot-send-email-internal-error/#post-2923927) * hi Riezz, * The problem on your site is that the contact-json.php file is not found and returns a 404 error. Make sure the content directory has the appropriate read/write permissions. * [Riezz](https://wordpress.org/support/users/riezz/) * (@riezz) * [13 years, 9 months ago](https://wordpress.org/support/topic/plugin-bigcontact-cannot-send-email-internal-error/#post-2923930) * hmm i have found the specific file,.. changed the permissions of the whole bigcontactmap via Filezilla.. but still the same error :S * what do i wrong :S and what are the appropiate read/write permissions for the map.. * Plugin Contributor [arianKhosravi](https://wordpress.org/support/users/ariankhosravi/) * (@ariankhosravi) * [13 years, 9 months ago](https://wordpress.org/support/topic/plugin-bigcontact-cannot-send-email-internal-error/#post-2923931) * Please try the new version 1.3.5 that should do the trick * [Maximus McCullough](https://wordpress.org/support/users/maximusmccullough/) * (@maximusmccullough) * [13 years, 8 months ago](https://wordpress.org/support/topic/plugin-bigcontact-cannot-send-email-internal-error/#post-2923944) * I have version 1.3.7 And its doing it to me too 🙁 * Plugin Author [NorikDavtian](https://wordpress.org/support/users/norikdavtian/) * (@norikdavtian) * [13 years, 5 months ago](https://wordpress.org/support/topic/plugin-bigcontact-cannot-send-email-internal-error/#post-2923955) * [@maximusmccullough](https://wordpress.org/support/users/maximusmccullough/) This is not a plugin issue. Most probably you are getting a 404 page if you access any external php files in your plugins folder. * So here are steps to check if your server is sending email, or not. Create a send.php file and paste this code in it and upload it to root of your website and access it via typing the address in url * ``` ``` * If you get the email, you are good, else check your server email. If you got the email from the test script and you still get “Cannot Send Email: Internal Error” then it might be your file permissions. Make sure that directory permission is not 777, change it to 755 and test it. * You should be fine. Also please rate us a 5 star if you like this plugin * [dpmello](https://wordpress.org/support/users/dpmello/) * (@dpmello) * [13 years, 5 months ago](https://wordpress.org/support/topic/plugin-bigcontact-cannot-send-email-internal-error/#post-2923956) * Hi I really like your plugin, but its not working in my site, even using WP-Mail- SMTP and still not working. * I`ve tested your file above (send.php) , receive no error, but never receive the email. * Dont know what to do. Viewing 15 replies - 1 through 15 (of 18 total) 1 [2](https://wordpress.org/support/topic/plugin-bigcontact-cannot-send-email-internal-error/page/2/?output_format=md) [→](https://wordpress.org/support/topic/plugin-bigcontact-cannot-send-email-internal-error/page/2/?output_format=md) The topic ‘[Plugin: BigContact] Cannot Send Email: Internal Error’ is closed to new replies. * ![](https://s.w.org/plugins/geopattern-icon/bigcontact_fffefc.svg) * [BigContact Contact Page](https://wordpress.org/plugins/bigcontact/) * [Frequently Asked Questions](https://wordpress.org/plugins/bigcontact/#faq) * [Support Threads](https://wordpress.org/support/plugin/bigcontact/) * [Active Topics](https://wordpress.org/support/plugin/bigcontact/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/bigcontact/unresolved/) * [Reviews](https://wordpress.org/support/plugin/bigcontact/reviews/) * 18 replies * 8 participants * Last reply from: [ppxnouse](https://wordpress.org/support/users/ppxnouse/) * Last activity: [13 years, 3 months ago](https://wordpress.org/support/topic/plugin-bigcontact-cannot-send-email-internal-error/page/2/#post-2923960) * Status: resolved