Banckle Chat
[resolved] [Plugin: Banckle Live Chat] Live Help icon does not prompt chat applet (2 posts)

  1. jnlcollection
    Posted 5 years ago #

    Hi there,

    I installed everything correctly by following the steps you have provided but I can't seem to get the plugin to work. I tried different browsers to click on the icon and a chat applet does not pop up.

    Is there something I missed?


  2. Banckle Marketplace Support
    Plugin Author

    Posted 5 years ago #

    Hi jnlcollection,

    We apologize for any inconvenience that it may have caused.

    Could you please verify that:

    • You have defined the department.
    • You have at least one user in the department.
    • You have defined the deployment for the department.
    • You are signing in with the same user that you have assigned to the department.
    • You need to sign into Banckle Live Chat in order to make the live chat icon go Live on your website.

    Kindly let us know if this works or not. And could you please share your Banckle user name as well? is it jnlcollection?

    In the meanwhile our team will also look into this issue and will keep you posted about the progress.

    Banckle Marketplace Team

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