Title: [Plugin: BackUpWordPress] Problems with new release
Last modified: August 19, 2016

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# [Plugin: BackUpWordPress] Problems with new release

 *  Resolved [zoltok](https://wordpress.org/support/users/zoltok/)
 * (@zoltok)
 * [15 years, 1 month ago](https://wordpress.org/support/topic/plugin-backupwordpress-problems-with-new-release/)
 * Hi there,
 * Just updated BackupWordpress this morning, and the plugin deactivated itself 
   following the error: “The file extension does not exist.” Any chance this will
   be resolved?
 * BackupWordpress 1.0.3, WordPress 3.1.
 * [http://wordpress.org/extend/plugins/backupwordpress/](http://wordpress.org/extend/plugins/backupwordpress/)

Viewing 9 replies - 1 through 9 (of 9 total)

 *  Plugin Author [Tom Willmot](https://wordpress.org/support/users/willmot/)
 * (@willmot)
 * [15 years, 1 month ago](https://wordpress.org/support/topic/plugin-backupwordpress-problems-with-new-release/#post-1998634)
 * Hi Zoltok,
 * I haven’t seen that error before, could you give me some details about your setup,
   server etc.
 * Do you get the error every time you try to activate it?
 *  Thread Starter [zoltok](https://wordpress.org/support/users/zoltok/)
 * (@zoltok)
 * [15 years, 1 month ago](https://wordpress.org/support/topic/plugin-backupwordpress-problems-with-new-release/#post-1998654)
 * Hmm… okay, I just tried again to activate it, and it seemed to work. But when
   I navigate to the “Backups” section under “Tools” (that’s where you’ve moved 
   it to I suppose?), this is what I get below the Compatability title:
 *     ```
       Warning: shell_exec() has been disabled for security reasons in /usr/home/communop/public_html/dev/wp-content/plugins/backupwordpress/functions/backup.files.functions.php on line 133
   
       <em>[Errors moderated]</em>
   
       You can fix this by adding 1 to your wp-config.php file. run which mysqldump on your server to find the path or ask your server administrator.
       ```
   
 *  [Ivan](https://wordpress.org/support/users/ivanrsl/)
 * (@ivanrsl)
 * [15 years, 1 month ago](https://wordpress.org/support/topic/plugin-backupwordpress-problems-with-new-release/#post-1998810)
 * I’m having the same problem
 * > Warning: shell_exec() has been disabled for security reasons in _[…]_/wp-content/
   > plugins/backupwordpress/functions/backup.files.functions.php on line 133
 *  Plugin Author [Tom Willmot](https://wordpress.org/support/users/willmot/)
 * (@willmot)
 * [15 years, 1 month ago](https://wordpress.org/support/topic/plugin-backupwordpress-problems-with-new-release/#post-1998826)
 * Thanks for the bug report guys, your host must have disabled shell_exec, I’ve
   just released an update to better handle situations where shell_exec isn’t available,
   even without shell_exec your backups should work fine.
 * Could I ask which hosts you are both on, it would be useful for me to know which
   hosts are disabling shell_exec so I can test and look for workarounds.
 *  [aly22](https://wordpress.org/support/users/aly22/)
 * (@aly22)
 * [15 years, 1 month ago](https://wordpress.org/support/topic/plugin-backupwordpress-problems-with-new-release/#post-1998838)
 * You can add Network Solutions to the list of hosts that disable shell_exec
 *  Thread Starter [zoltok](https://wordpress.org/support/users/zoltok/)
 * (@zoltok)
 * [15 years, 1 month ago](https://wordpress.org/support/topic/plugin-backupwordpress-problems-with-new-release/#post-1998931)
 * I’m on iWeb.
 * I should note though, that I haven’t been able to successfully backup since the
   update. I have the “Backup running” message, but no backup.
 * I’m a bit concerned, since this plugin was working perfectly for me before.
 *  Plugin Author [Tom Willmot](https://wordpress.org/support/users/willmot/)
 * (@willmot)
 * [15 years, 1 month ago](https://wordpress.org/support/topic/plugin-backupwordpress-problems-with-new-release/#post-1998944)
 * Could you try updating to version 1.1 and then de-activating + re-activating 
   the plugin.
 * Then try a manual backup and see if that works. If not could you send me a screenshot
   of your manage backups page.
 * Also do you have access to your server error_logs? It would be useful to know
   for debugging purposes.
 *  Thread Starter [zoltok](https://wordpress.org/support/users/zoltok/)
 * (@zoltok)
 * [15 years, 1 month ago](https://wordpress.org/support/topic/plugin-backupwordpress-problems-with-new-release/#post-1998945)
 * Just updated, deactivated and reactivated. Now, when I hit “Back Up Now”, the
   page reloads, but nothing happens.
 * Screenshot and error logs have been emailed to you.
 *  Thread Starter [zoltok](https://wordpress.org/support/users/zoltok/)
 * (@zoltok)
 * [15 years, 1 month ago](https://wordpress.org/support/topic/plugin-backupwordpress-problems-with-new-release/#post-1999017)
 * In case anyone has the same problem – the root of the problem came from the fact
   that the website was password protected. The .htaccess file was interfering with
   the plugin.

Viewing 9 replies - 1 through 9 (of 9 total)

The topic ‘[Plugin: BackUpWordPress] Problems with new release’ is closed to new
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 * 9 replies
 * 4 participants
 * Last reply from: [zoltok](https://wordpress.org/support/users/zoltok/)
 * Last activity: [15 years, 1 month ago](https://wordpress.org/support/topic/plugin-backupwordpress-problems-with-new-release/#post-1999017)
 * Status: resolved