Title: [Plugin: BackUpWordPress] Backup failed – 500 Internal Server Error
Last modified: August 20, 2016
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# [Plugin: BackUpWordPress] Backup failed – 500 Internal Server Error
* [goldmember](https://wordpress.org/support/users/goldmember/)
* (@goldmember)
* [13 years, 1 month ago](https://wordpress.org/support/topic/plugin-backupwordpress-backup-failed-500-internal-server-error/)
* Hi, I’m using your wordpress backup plugin on this site: [Guitar Storage](http://www.guitarstorage.com).
It used to work great. But now for some reason I get this error message whenever
I try and run it: [http://prntscr.com/vvza2](http://prntscr.com/vvza2)
* I contacted Godaddy and they said there were no problems with the server. So
any idea what’s wrong? Please advise. Thanks in advance!
* [http://wordpress.org/extend/plugins/backupwordpress/](http://wordpress.org/extend/plugins/backupwordpress/)
Viewing 15 replies - 1 through 15 (of 21 total)
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* Plugin Author [Tom Willmot](https://wordpress.org/support/users/willmot/)
* (@willmot)
* [13 years ago](https://wordpress.org/support/topic/plugin-backupwordpress-backup-failed-500-internal-server-error/#post-3549816)
* Something is causing a server error, could you get access to your error logs
and see what the server error is.
* Thread Starter [goldmember](https://wordpress.org/support/users/goldmember/)
* (@goldmember)
* [13 years ago](https://wordpress.org/support/topic/plugin-backupwordpress-backup-failed-500-internal-server-error/#post-3549817)
* godaddy is not showing me any errors: [http://prntscr.com/w5eaf](http://prntscr.com/w5eaf)
* please advise. thanks.
* [aravere](https://wordpress.org/support/users/aravere/)
* (@aravere)
* [13 years ago](https://wordpress.org/support/topic/plugin-backupwordpress-backup-failed-500-internal-server-error/#post-3549860)
* Hi. I am getting the same error message, and also have GoDaddy hosting. Here’s
my error message:
================= **500 Internal Server Error**
* Internal Server Error
The server encountered an internal error or misconfiguration
and was unable to complete your request. Please contact the server administrator
and inform them of the time the error occurred, and anything you might have done
that may have caused the error. More information about this error may be available
in the server error log.
* Apache Server at iguanapaint.com Port 80
================= I’m non-IT, a novice,
and I’m not sure what to do next. Thanks for your help!
* Tim
* [aravere](https://wordpress.org/support/users/aravere/)
* (@aravere)
* [13 years ago](https://wordpress.org/support/topic/plugin-backupwordpress-backup-failed-500-internal-server-error/#post-3549861)
* Btw, where would I find my error logs that you mentioned above?
* [Jason Wolf](https://wordpress.org/support/users/narkan/)
* (@narkan)
* [13 years ago](https://wordpress.org/support/topic/plugin-backupwordpress-backup-failed-500-internal-server-error/#post-3549872)
* I have recently had an issue with this plugin causing rewrite errors. I am waiting
for logs now and will post them here.
* [Jason Wolf](https://wordpress.org/support/users/narkan/)
* (@narkan)
* [13 years ago](https://wordpress.org/support/topic/plugin-backupwordpress-backup-failed-500-internal-server-error/#post-3549873)
* /home5/ouringre/public_html/error_log: [24-Mar-2013 03:21:41] WordPress database
error MySQL server has gone away for query SELECT option_value FROM wp_options
WHERE option_name = ‘_transient_doing_cron’ LIMIT 1 made by _get_cron_lock [25-
Mar-2013 03:40:50] WordPress database error MySQL server has gone away for query
SELECT option_value FROM wp_options WHERE option_name = ‘_transient_doing_cron’
LIMIT 1 made by _get_cron_lock [25-Mar-2013 03:40:58] WordPress database error
MySQL server has gone away for query SELECT option_value FROM wp_options WHERE
option_name = ‘_transient_doing_cron’ LIMIT 1 made by _get_cron_lock
* BAD .HTACCESS FILE THAT RESULTED:
* text/x-generic .htaccess.bak
ASCII text
* RewriteEngine on
RewriteCond %{HTTP_HOST} ^RewriteEngine On RewriteBaRewriRewriteRule
^index\.php$ – [L] RewriteCond %{RERewriteRule ^/?$ “htRewriteCond %{REQUEST_FILENAME}!-
d RewriteRule . /i
* # Use PHP5 Single php.ini as default
AddHandler application/x-httpd-php5s .php
* # BEGIN WordPress
RewriteEngine On RewriteBase / RewriteRule
^index\.php$ – [L] RewriteCond %{REQUEST_FILENAME} !-f RewriteCond %{REQUEST_FILENAME}!-
d RewriteRule . /index.php [L]
* # END WordPress
* # BEGIN WordPress
RewriteEngine On RewriteBase / RewriteRule
^index\.php$ – [L] RewriteCond %{REQUEST_FILENAME} !-f RewriteCond %{REQUEST_FILENAME}!-
d RewriteRule . /index.php [L]
* # END WordPress
* Thank you,
* HostMonster Support
* [Jason Wolf](https://wordpress.org/support/users/narkan/)
* (@narkan)
* [13 years ago](https://wordpress.org/support/topic/plugin-backupwordpress-backup-failed-500-internal-server-error/#post-3549874)
* I have this plugin on about a dozen sites and have had no issues until now. HostMonster
also claims (yesterday) that they had a huge hard drive failure and we had to
restore. This plugin was a huge help in that by the way.
* Plugin Author [Tom Willmot](https://wordpress.org/support/users/willmot/)
* (@willmot)
* [13 years ago](https://wordpress.org/support/topic/plugin-backupwordpress-backup-failed-500-internal-server-error/#post-3549875)
* Hey Narkan,
* What makes you think those rewrite errors (or the database gone away error) are
related to BackUpWordPress? BackUpWordPress doesn’t do anything todo with rewrites.
* [Jason Wolf](https://wordpress.org/support/users/narkan/)
* (@narkan)
* [13 years ago](https://wordpress.org/support/topic/plugin-backupwordpress-backup-failed-500-internal-server-error/#post-3549876)
* Well actually thats what HM said…I FTP’d in an removed it and the site came back
right away. Think I should put it back and try again?
* Plugin Author [Tom Willmot](https://wordpress.org/support/users/willmot/)
* (@willmot)
* [13 years ago](https://wordpress.org/support/topic/plugin-backupwordpress-backup-failed-500-internal-server-error/#post-3549877)
* Sure, also make sure you have the latest version (2.0.4).
* [Jason Wolf](https://wordpress.org/support/users/narkan/)
* (@narkan)
* [13 years ago](https://wordpress.org/support/topic/plugin-backupwordpress-backup-failed-500-internal-server-error/#post-3549878)
* Looks like its ok…although I did a few test backups and when I go to download
them it just opens a page with all the posts.
* [Jason Wolf](https://wordpress.org/support/users/narkan/)
* (@narkan)
* [13 years ago](https://wordpress.org/support/topic/plugin-backupwordpress-backup-failed-500-internal-server-error/#post-3549879)
* Also the latest version I have is 2.2.4, not 2.0.4
* [Jason Wolf](https://wordpress.org/support/users/narkan/)
* (@narkan)
* [13 years ago](https://wordpress.org/support/topic/plugin-backupwordpress-backup-failed-500-internal-server-error/#post-3549880)
* Another test back up indicates that the db and files are over 17 gig – thats
crazy big. Any thoughts?
* Plugin Author [Tom Willmot](https://wordpress.org/support/users/willmot/)
* (@willmot)
* [13 years ago](https://wordpress.org/support/topic/plugin-backupwordpress-backup-failed-500-internal-server-error/#post-3549881)
* Yeah thats pretty big, it’s likely your server will run into issues backing up
such a large site.
* If you can work out whats using all the space you can exclude it by using the
excludes functionality.
* Is the backup completing successfully?
* [Jason Wolf](https://wordpress.org/support/users/narkan/)
* (@narkan)
* [13 years ago](https://wordpress.org/support/topic/plugin-backupwordpress-backup-failed-500-internal-server-error/#post-3549882)
* Its still churning on creating the zip archive (pclzip) at the moment. Its hard
to tell because everytime i hit Download it opens a new window to all the blog
posts. I can ftp to it and download the db backup though I think. Let me look
real quick.
Viewing 15 replies - 1 through 15 (of 21 total)
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* Last reply from: [RadioTelepathica](https://wordpress.org/support/users/radiotelepathica/)
* Last activity: [12 years, 5 months ago](https://wordpress.org/support/topic/plugin-backupwordpress-backup-failed-500-internal-server-error/page/2/#post-3549935)
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