Support » Plugin: BackUpWordPress » [Plugin: BackUpWordPress] Backup failed – 500 Internal Server Error

Viewing 15 replies - 1 through 15 (of 21 total)
  • Plugin Author Tom Willmot

    (@willmot)

    Something is causing a server error, could you get access to your error logs and see what the server error is.

    godaddy is not showing me any errors: http://prntscr.com/w5eaf

    please advise. thanks.

    Hi. I am getting the same error message, and also have GoDaddy hosting. Here’s my error message:
    =================
    500 Internal Server Error

    Internal Server Error
    The server encountered an internal error or
    misconfiguration and was unable to complete
    your request.
    Please contact the server administrator
    and inform them of the time the error occurred,
    and anything you might have done that may have
    caused the error.
    More information about this error may be available
    in the server error log.

    Apache Server at iguanapaint.com Port 80
    =================
    I’m non-IT, a novice, and I’m not sure what to do next. Thanks for your help!

    Tim

    Btw, where would I find my error logs that you mentioned above?

    I have recently had an issue with this plugin causing rewrite errors. I am waiting for logs now and will post them here.

    /home5/ouringre/public_html/error_log: [24-Mar-2013 03:21:41] WordPress database error MySQL server has gone away for query SELECT option_value FROM wp_options WHERE option_name = ‘_transient_doing_cron’ LIMIT 1 made by _get_cron_lock [25-Mar-2013 03:40:50] WordPress database error MySQL server has gone away for query SELECT option_value FROM wp_options WHERE option_name = ‘_transient_doing_cron’ LIMIT 1 made by _get_cron_lock [25-Mar-2013 03:40:58] WordPress database error MySQL server has gone away for query SELECT option_value FROM wp_options WHERE option_name = ‘_transient_doing_cron’ LIMIT 1 made by _get_cron_lock

    BAD .HTACCESS FILE THAT RESULTED:

    text/x-generic .htaccess.bak
    ASCII text

    RewriteEngine on
    RewriteCond %{HTTP_HOST} ^RewriteEngine On
    RewriteBaRewriRewriteRule ^index\.php$ – [L]
    RewriteCond %{RERewriteRule ^/?$ “htRewriteCond %{REQUEST_FILENAME} !-d
    RewriteRule . /i

    # Use PHP5 Single php.ini as default
    AddHandler application/x-httpd-php5s .php

    # BEGIN WordPress
    <IfModule mod_rewrite.c>
    RewriteEngine On
    RewriteBase /
    RewriteRule ^index\.php$ – [L]
    RewriteCond %{REQUEST_FILENAME} !-f
    RewriteCond %{REQUEST_FILENAME} !-d
    RewriteRule . /index.php [L]
    </IfModule>

    # END WordPress

    # BEGIN WordPress
    <IfModule mod_rewrite.c>
    RewriteEngine On
    RewriteBase /
    RewriteRule ^index\.php$ – [L]
    RewriteCond %{REQUEST_FILENAME} !-f
    RewriteCond %{REQUEST_FILENAME} !-d
    RewriteRule . /index.php [L]
    </IfModule>

    # END WordPress

    Thank you,

    HostMonster Support

    I have this plugin on about a dozen sites and have had no issues until now. HostMonster also claims (yesterday) that they had a huge hard drive failure and we had to restore. This plugin was a huge help in that by the way.

    Plugin Author Tom Willmot

    (@willmot)

    Hey Narkan,

    What makes you think those rewrite errors (or the database gone away error) are related to BackUpWordPress? BackUpWordPress doesn’t do anything todo with rewrites.

    Well actually thats what HM said…I FTP’d in an removed it and the site came back right away. Think I should put it back and try again?

    Plugin Author Tom Willmot

    (@willmot)

    Sure, also make sure you have the latest version (2.0.4).

    Looks like its ok…although I did a few test backups and when I go to download them it just opens a page with all the posts.

    Also the latest version I have is 2.2.4, not 2.0.4

    Another test back up indicates that the db and files are over 17 gig – thats crazy big. Any thoughts?

    Plugin Author Tom Willmot

    (@willmot)

    Yeah thats pretty big, it’s likely your server will run into issues backing up such a large site.

    If you can work out whats using all the space you can exclude it by using the excludes functionality.

    Is the backup completing successfully?

    Its still churning on creating the zip archive (pclzip) at the moment. Its hard to tell because everytime i hit Download it opens a new window to all the blog posts. I can ftp to it and download the db backup though I think. Let me look real quick.

Viewing 15 replies - 1 through 15 (of 21 total)
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