Title: Plugin Authentication Error
Last modified: August 24, 2016

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# Plugin Authentication Error

 *  Resolved [urokidd](https://wordpress.org/support/users/urokidd/)
 * (@urokidd)
 * [10 years, 12 months ago](https://wordpress.org/support/topic/plugin-authentication-error/)
 * Hello
 * I’ve just created an account with ContactUS and downloaded and installed CHAT
   and NEWSLETTER.
 * When it asks me to enter my email name and password into the plugins I receive
   an “Error: Authentication error: Invalid Email and/or Password”
 * When I log into the Contactus website using the same details I can get into that
   though.
 * Any ideas on whats going on?
 * Thank you
 * [https://wordpress.org/plugins/newsletter-form/](https://wordpress.org/plugins/newsletter-form/)

Viewing 1 replies (of 1 total)

 *  Plugin Author [ContactUs.com](https://wordpress.org/support/users/contactuscom/)
 * (@contactuscom)
 * [10 years, 12 months ago](https://wordpress.org/support/topic/plugin-authentication-error/#post-5999204)
 * Hi there,
 * Thanks for taking the time to report this. We went in and ran internal testing
   procedures but we were unable to replicate the issue you’re reporting. I’ve just
   made logins on the WordPress plugins using my credentials and everything worked
   just fine. I made a video for you to check it out: [http://screencast.com/t/Xj7brf9hB](http://screencast.com/t/Xj7brf9hB).
 * If you’re still unable to login, please make sure you are using the correct email
   address you use to login in the website and the correct password as well. I suggest
   you to use a notepad or something to write down the password and email correctly.
   Then, copy and paste them into the correct fields (make sure to copy just the
   text and not blank spaces).
 * I hope this helps and if there’s anything else I can do for you please let me
   know.
 * May leads be upon you!
    Kind Regards,
 * Support – ContactUs.com

Viewing 1 replies (of 1 total)

The topic ‘Plugin Authentication Error’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/newsletter-form_262627.svg)
 * [Newsletter Form ===Contributors: contactus.com](https://wordpress.org/plugins/newsletter-form/)
 * [Support Threads](https://wordpress.org/support/plugin/newsletter-form/)
 * [Active Topics](https://wordpress.org/support/plugin/newsletter-form/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/newsletter-form/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/newsletter-form/reviews/)

## Tags

 * [authentication](https://wordpress.org/support/topic-tag/authentication/)
 * [login](https://wordpress.org/support/topic-tag/login/)

 * 1 reply
 * 2 participants
 * Last reply from: [ContactUs.com](https://wordpress.org/support/users/contactuscom/)
 * Last activity: [10 years, 12 months ago](https://wordpress.org/support/topic/plugin-authentication-error/#post-5999204)
 * Status: resolved