Title: [Plugin: Amazon Store] Horrible support
Last modified: August 19, 2016

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# [Plugin: Amazon Store] Horrible support

 *  Resolved [russ1106](https://wordpress.org/support/users/russ1106/)
 * (@russ1106)
 * [15 years, 9 months ago](https://wordpress.org/support/topic/plugin-amazon-store-horrible-support/)
 * This plugin creator (OnlineVelocity) makes it sound like they listen to all their
   users and apply fixes, but heres the thing. They are not active at all in their
   own forums, ignoring customer questions, bug request fixes, etc. Yes, we are 
   customers since they make money off of us.
 * I am also a bit concerned and would love it if someone could take a look at the
   coding to make sure it is correct. But I had 88 unique clickthroughs to Amazon
   via this plugin and 0 sales. I just find that really weird because my conversion
   rates for affiliate programs and e-commerce are not even that bad, nor have they
   even gotten that close to being that bad. So my question is, does the coding 
   truly take 1 in 5 sales, or is it bugged and taking all of them?
 * I strongly believe in supporting a person or company who stands behind their 
   product and provides strong customer based support. If this were a free program
   then I would be a bit more patient with the lack of support, but since they are
   making money from this, I expect nothing less than awsome customer support.
 * In summary, until they can become more active in their own forums and address
   customer questions, concerns, etc. I would strongly suggest not even installing
   this plugin.

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Thread Starter [russ1106](https://wordpress.org/support/users/russ1106/)
 * (@russ1106)
 * [15 years, 9 months ago](https://wordpress.org/support/topic/plugin-amazon-store-horrible-support/#post-1633674)
 * Sorry this post is for the “Amazon Niche Store” plugin made by OnlineVelocity.
   There are more than one plugin with that name, so the creator is the thing to
   look for on this one.
 *  Plugin Author [onlinevelocity](https://wordpress.org/support/users/onlinevelocity/)
 * (@onlinevelocity)
 * [15 years, 9 months ago](https://wordpress.org/support/topic/plugin-amazon-store-horrible-support/#post-1633788)
 * Thanks for posting your concerns with the Amazon Store. I can assure you the 
   code is not bugged as you post. We are unable to answer all of the questions 
   and comments for this plugin. We do have plans to offer a paid version in the
   near future that will not use the 1/5 ratio. But we felt it was necessary to 
   help compensate the time spent programming this plugin. If you feel uncomfortable
   with this plugin in any way you shouldn’t use it (its that simple).
    But we will
   try to be more active. And if anyone wants to help moderate some of the questions
   please send an email. Again thanks for the comments 🙂

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘[Plugin: Amazon Store] Horrible support’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/amazon-store.svg)
 * [Amazon Store](https://wordpress.org/plugins/amazon-store/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/amazon-store/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/amazon-store/)
 * [Active Topics](https://wordpress.org/support/plugin/amazon-store/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/amazon-store/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/amazon-store/reviews/)

 * 2 replies
 * 2 participants
 * Last reply from: [onlinevelocity](https://wordpress.org/support/users/onlinevelocity/)
 * Last activity: [15 years, 9 months ago](https://wordpress.org/support/topic/plugin-amazon-store-horrible-support/#post-1633788)
 * Status: resolved