Plugin always reverts single shop image size to 768×768

  • Resolved Emmanouil

    (@manwlios)


    3 years, 8 months ago

    Hello there,

    i’m using the pro version and since the last update the plugin dont take into account the size that i specify on the woocommerce settings.

    I put 800px width and the plugin keeps making the images 768×768. I can see it even in the plugin settings. If i uncheck the 768×768 the size reverts to 800×800 but when i check it again it goes back to 768×768.

    I also noticed that when the plugin is enabled the image that is served on the frontend in the category view (the category image) is the thumbnail size and not the category image size. If i disable the plugin everything is fine.

    All that since the last update (1.4.1). Also, the regeneration on the thumbnails via the woocommerce tools never ends, even after 5 days.

    I tested all of the above in 3 different installations.

    Are you aware of any of this?

    Thanks

    EDIT: My PHP memory limit is 3GB

    • This topic was modified 3 years, 8 months ago by Emmanouil.
Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Nabil Lemsieh

    (@nlemsieh)

    3 years, 8 months ago

    Hi @manwlios

    I put 800px width and the plugin keeps making the images 768×768. I can see it even in the plugin settings. If i uncheck the 768×768 the size reverts to 800×800 but when i check it again it goes back to 768×768.

    Since you’re using the pro version, please try to re-install it by clicking the “download” link in your purchase email.

    All that since the last update (1.4.1). Also, the regeneration on the thumbnails via the woocommerce tools never ends, even after 5 days.

    The WordPress cron isn’t a real cron but a simulation of system cron. With that said, you need to have a good traffic in order to process a few images on each visit. Also, you can check logs under WooCommerce > Status > Logs > wc-regenerate-thumbnails to see if there is any problem.

    If you’re comfortable using the command line, I suggest to use WP-CLI to run regeneration in the background.

    —
    Note: Providing support for the pro version here is against the WordPress.org policies. For further assistance, please send an email to support[at]sirplugin.com and I’ll be more than happy to help.

    Best,
    Nabil

    Thread Starter Emmanouil

    (@manwlios)

    3 years, 8 months ago

    Hello Babil and thank you for the quick response.

    By downloading again the pro version the issue with the 768 image resolved.

    Although the problem with the images in the category view persists.

    (I use cron on my server i’m not relying on website traffic to run cron jobs 🙂 )

    Plugin Author Nabil Lemsieh

    (@nlemsieh)

    3 years, 8 months ago

    Hi @manwlios

    Thank you for the update.

    Although the problem with the images in the category view persists.

    Can you share the website URL and your settings under WooCommerce > Smart Image Resize or send them to support[at]sirplugin.com ?

    Looking forward to your reply.

    Plugin Author Nabil Lemsieh

    (@nlemsieh)

    3 years, 8 months ago

    I’m marking this thread as resolved due to inactivity. If you still need help, feel free to open a new ticket or email support[at]sirplugin.com and I’ll be happy to assist.

Viewing 4 replies - 1 through 4 (of 4 total)
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