Support » Plugins and Hacks » [Plugin: ALO EasyMail Newsletter] Cannot send newsletter and ajax stopped responding

[Plugin: ALO EasyMail Newsletter] Cannot send newsletter and ajax stopped responding

Viewing 15 replies - 1 through 15 (of 17 total)
  • Plugin Author eventualo


    I’ve noticed the same issue on some 3.4: after the upgrade from 3.3.2 there are some problems with list generation, send test email… Maybe it could be some changes in WP 3.4… I’ll investigate about it, any help is appreciated.

    Could it have to do with an upggrade in the JQuery UI library to 1.8.20

    I also downgraded Alo Newsletter and tested the plugin with version 2.4.8 and 2.4.7 on the upgraded WP 3.4 install to no avail.

    Does it work with a fresh WP 3.4 install? I haven’t checked that.

    Plugin Author eventualo


    About failed sendings, there is a known issue in phpmailer bundled with WP 3.4: http://core.trac.wordpress.org/ticket/20970
    Here the patch: http://core.trac.wordpress.org/attachment/ticket/20970/20970.patch

    Unfortunately that doesn’t work. I firmly believe there is a javascript conflict. Modal window won’t appear. Javascript won’t respond.

    Plugin Author eventualo


    Ok, thanks for the report, I’ll investigate about javascript.

    Plugin Author eventualo


    Can you report us the javascript errors, if any, that you can see in javascript browser console?

    Hello. Thank you for your support. Her is the error that generated when I click on “Create list of recipients”

    tb_show is not defined
    Line 283

    tb_show ( easymailJs.subscribersPopupTitle, url +"&newsletter=" + newsletter + "&lang=" + lang + "&action=open_popup&TB_iframe=true&height=400&width=700&modal=true", false );

    Plugin Author eventualo


    You can go in newsletter settings in tab Newsletter and try the other options in “Method of creation of the recipient list”: in particular, try the 2nd that can load only plugin js. Maybe it can help you.

    I have tried all these options. None of them work.

    I’m having the same problem with the AJAX not working. When I checked my analytics I noticed people did sign up for my newsletter, but they didn’t show up as subscribers. So I checked the form and noticed it gets stuck on the ‘sending’ part when signing up for the newsletter.

    Naz, have you tried sending a test newsletter out? I believe there is an issue with the javascript for the whole plugin. Ajax requests are not being sent whether for creating a subscriber or creating a mailing list.

    Plugin Author eventualo


    Hi Naz, maybe your problem in subscription form is different from ajax issue in admin panel. You can read this: http://www.eventualo.net/blog/wp-alo-easymail-newsletter-faq/#faq-12
    In admin panel do you have ajax problems (e.g. send test email or generation of recipient list)?

    Thanks for the link. I sent a test e-mail and that seems to work. However, when I click ‘Edit’ to edit a mailing list about 25% of the time it doesn’t work so I have to retry and retry (and reload the page) until it works.

    I tried all of the .js options and it didn’t fix anything. I do have wp_head() in my theme file, I’m using an English version of WordPress and I’m not using multisite.

    I hope that helps. 🙂

    I’m also having this issue, ALO EasyMail Newsletter Widgets says:
    Error during sending: please try again.
    My last subscription was dated 3 days ago (June 24, 2012) I didn’t update the plugin so I don’t know what happen.

    Note that I’m using ALO EasyMail Newsletter Version 2.4.3 and here is our website in case you want to test it: http://www.hearttoheartthoughts.com/ (The part that says Newsletter Sign Up is the problem)

    Please help me, thanks in advance.

    Clearing the browser cache and WordPress cache after upgrading the WordPress and the plugin solved the issue for me.

Viewing 15 replies - 1 through 15 (of 17 total)
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