Support » Plugin: Shipping Method Display Style for WooCommerce » Plugin allows Free Shipping Bug!

  • Resolved hardonhorsepoweradmin

    (@hardonhorsepoweradmin)


    Hello,

    Immediately after installing and activating this plugin, and setting the display to dropdown, we noticed several orders arriving with no shipping method listed, and no shipping charge. It seems as if the plugin allows the user to proceed to each cart step (“cart to checkout”, or “checkout to success”) with no shipping charge if they change their address at each page and don’t manually pick a shipping method. If the default shipping method is left to be after changing address, it will not incur a charge and will not display to admin order meta. It is only if you manually select a new shipping method and reselect the original, that it will charge. The issue is resolved by deactivation the plugin and restoring to radio selection.

    Due to this issue, now we have many customers to contact, both domestic and international, and need to manually process shipping charges many orders, or provide refunds for entire orders since some customers are unhappy about unexpected shipping charge, since the website quoted them no shipping charge.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author Dotstore

    (@dots)

    Hello @hardonhorsepoweradmin,

    Thanks for reaching out to us.

    Our plugin is working on default woocommerce checkout flow only.

    So, if you have any custom plugin for the checkout and if you are using any other plugin then, please make sure that our plugin is compatible with those plugins or not.

    If you want more details about our plugin compatibility then, you can create a support ticket from here so, our technical team will contact you within 24 hours.

    Thanks,

    Plugin Author Dotstore

    (@dots)

    Hello @hardonhorsepoweradmin,

    Hope you are doing well.

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

    Thanks,

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘Plugin allows Free Shipping Bug!’ is closed to new replies.