Title: [Plugin: AddThis] Dashboard Error
Last modified: August 19, 2016

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# [Plugin: AddThis] Dashboard Error

 *  [SandraK](https://wordpress.org/support/users/sandrak/)
 * (@sandrak)
 * [15 years, 6 months ago](https://wordpress.org/support/topic/plugin-addthis-dashboard-error/)
 * Hi,
 * I’ve just added AddThis to my blog and my stats are not showing up on the dashboard.
   Instead I’m getting the following message: “Error connecting to AddThis.” I’ve
   triple-checked my settings/password. If I login to addthis.com, I can see that
   data is being collected from my blog. Please help. Am I doing something wrong?
   Is this a bug in the plug-in?
 * — Sandra
 * [http://wordpress.org/extend/plugins/addthis/](http://wordpress.org/extend/plugins/addthis/)

Viewing 4 replies - 1 through 4 (of 4 total)

 *  [_mjk_](https://wordpress.org/support/users/_mjk_/)
 * (@_mjk_)
 * [15 years, 5 months ago](https://wordpress.org/support/topic/plugin-addthis-dashboard-error/#post-1805519)
 * Sandra,
 * Can you post a link to your site? We can try confirming the same problem. Also,
   in version 1.6.8 the error screen actually posts an explanatory message in addition
   to the generic error.
 * Best,
    Matt
 *  Thread Starter [SandraK](https://wordpress.org/support/users/sandrak/)
 * (@sandrak)
 * [15 years, 5 months ago](https://wordpress.org/support/topic/plugin-addthis-dashboard-error/#post-1805521)
 * Hi Matt,
 * Thanks for the tip on the upgrade. The message now reads “Error connecting to
   AddThis: authentication failed.”
 * My site url is [http://www.cheerleadinguniformsblog.com/](http://www.cheerleadinguniformsblog.com/)
 * — Sandra
 *  [_mjk_](https://wordpress.org/support/users/_mjk_/)
 * (@_mjk_)
 * [15 years, 5 months ago](https://wordpress.org/support/topic/plugin-addthis-dashboard-error/#post-1805526)
 * Sandra,
 * Have you tried resetting your password on the AddThis site, and then re-entering
   it on your blog? It’s possible that it’s just a simple mismatch.
 * Best,
    Matt
 *  Thread Starter [SandraK](https://wordpress.org/support/users/sandrak/)
 * (@sandrak)
 * [15 years, 5 months ago](https://wordpress.org/support/topic/plugin-addthis-dashboard-error/#post-1805537)
 * Hi Matt,
 * That did the trick. I don’t think its a mismatch, as I rechecked and rechecked
   the password more time than I care to recount. I think the problem was that I
   was using a strong password with caps,non-caps, numbers and other characters.
   The new password only has lower case and numbers.
 * Thank you for your help, Sandra

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘[Plugin: AddThis] Dashboard Error’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/addthis_70cced.svg)
 * [WordPress Share Buttons Plugin – AddThis](https://wordpress.org/plugins/addthis/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/addthis/#faq)
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 * [Unresolved Topics](https://wordpress.org/support/plugin/addthis/unresolved/)
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 * 4 replies
 * 2 participants
 * Last reply from: [SandraK](https://wordpress.org/support/users/sandrak/)
 * Last activity: [15 years, 5 months ago](https://wordpress.org/support/topic/plugin-addthis-dashboard-error/#post-1805537)
 * Status: not resolved