I was looking for a flipbook plugin and was led to this site. The site describes it and offers three versions. I decided to go for the PRO version and buy it. The download link was not available after the transaction and I had to e-mail Sébastien STRAZIERI at his gmail address "email@example.com".
Eventually I received an e-mail with the file attached. I installed the plugin and attempted to configure it. From the start there were big problems with it. The update flag popped up and I duly updated it, this action reverted it back to a trial version which also had big problems. I e-mailed again and was advised not to update, and also a request for the version of PHP & WP I was using. I replied with the information straight away. I waited a few days and sent another e-mail, in it I explained politely that I had purchased this in good faith and expected that I would receive a stable working version of the plugin, I also added that I could have purchased this type of plugin from any number of wp-plugin developers online but chose his based on his description of specifications and features, and asked for a solution asap.
After a further protracted period of silence I e-mailed again and asked for a full refund on the grounds that his plugin was not fit for purpose as described on his web site, and I he had failed to offer any remedy for the issues I documented, despite numerous requests.
Sébastien STRAZIERI responded by saying (in french now!) that because I was thinking of shopping elsewhere he was not prepared to give a refund!
I raised a dispute with PayPal and the result has just landed -
"After careful consideration, we're unable to decide this claim in your favour at this time.
The item is ineligible for PayPal Buyer Protection because it is intangible."
I am now of the opinion that Sébastien STRAZIERI will be no stranger to this type of ruling, and I urge anyone thinking of purchasing anything from any website associated with this name, to think twice before parting with any money at all -