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Plugin Takes down Site (2 posts)

  1. Pinktomato
    Member
    Posted 3 years ago #

    Firstly let me say Im very disappointed by your customer service - I have raised three emails on your 6SCAN support section directly and not receive ANY reply at all - The first was over a week ago - and the second this morning after your plugin took out my site again

    Your plugin installs correctly and works until it runs some kind of scan - It then creates a htaccess file that then causes the site to deliver a 500 error. I have to go in and then delete the htaccess file . Not exactly idea as it means that the site isn't protected.

    This has now happened three times

    I have sent you a copy of the htaccess file

    Meanwhile I have disabled your plugin - and am about to do so on four other sites that I have also.

    Please can you let me know whats going on - If there is an issue with the plugin ? or something else perhaps thats causing it ..

    http://wordpress.org/extend/plugins/6scan-protection/

  2. nitzanm
    Member
    Posted 3 years ago #

    Hi Pinktomato,

    I'm very sorry to hear that you've had a problem with the plugin. We will do our utmost to help you fix any problems and restore your site to full functionality.

    I am surprised that you did not receive a response a week after sending a support ticket - our usual response time is within 24-48 hours, and less if the issue is urgent. I do see an email from a few minutes ago, however, and I will have that escalated right away.

    Let us continue correspondence via email since I do not want to discuss potentially private details of your site via a public forum.

    I apologize again, and I sincerely hope we'll be able to get everything sorted out quickly.

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