Title: Plug in update
Last modified: August 22, 2016

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# Plug in update

 *  Resolved [billrubino](https://wordpress.org/support/users/billrubino/)
 * (@billrubino)
 * [11 years, 8 months ago](https://wordpress.org/support/topic/plug-in-update-1/)
 * Hello, I can’t download the new plugin up date. I also cannot go to the support
   pages. It says I have no support. It most annoying that you have no contact info
   in your web site. Makes getting a hold of you very difficult.
 * Bill Rubino
 * [https://wordpress.org/plugins/encyclopedia-lexicon-glossary-wiki-dictionary/](https://wordpress.org/plugins/encyclopedia-lexicon-glossary-wiki-dictionary/)

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Author [Dennis](https://wordpress.org/support/users/dhoppe/)
 * (@dhoppe)
 * [11 years, 8 months ago](https://wordpress.org/support/topic/plug-in-update-1/#post-5269770)
    1. Please check your update subscription in your account and if it is still running
       please double check that you entered the right credentials on the options page.
    2. Please be sure you followed the installation instructions on the plugin page
       step by step.
    3. This forum is only for the **free lite version of the plugin**. You cannot get
       any support for the premium version here.
    4. If you need personal support you need a running support subscription. You can
       buy one on the plugin page.
 *  Thread Starter [billrubino](https://wordpress.org/support/users/billrubino/)
 * (@billrubino)
 * [11 years, 8 months ago](https://wordpress.org/support/topic/plug-in-update-1/#post-5269787)
 * My plugin was not FREE! I paid you for it last week! Why does it not download
   automatically like all other plugins. And there are no help pages because you
   don’t offer any help.
 * I just updated a couple of plugins today so my “credentials” are just fine.
 * I am not asking for support I am asking why your plugin isn’t installing.
 * If this is the way you are going to treat me please know right away that I will
   write to Word Press and anyone else I have to, to get your plugin and unhelpful
   manner out of their recommended plugins.
 * I have no intention of investing hours of work in your nonfunctional plugin if
   its not going to work.
 * Bill
 *  Plugin Author [Dennis](https://wordpress.org/support/users/dhoppe/)
 * (@dhoppe)
 * [11 years, 8 months ago](https://wordpress.org/support/topic/plug-in-update-1/#post-5269793)
 * > This forum is only for the free lite version of the plugin. You cannot get 
   > any support for the premium version here.
 * As already noted in your other thread, you can find personal support for the 
   pro version in our [support area](http://dennishoppe.de/en/support).

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Plug in update’ is closed to new replies.

 * ![](https://ps.w.org/encyclopedia-lexicon-glossary-wiki-dictionary/assets/icon-
   128x128.png?rev=1723945)
 * [Encyclopedia / Glossary / Wiki](https://wordpress.org/plugins/encyclopedia-lexicon-glossary-wiki-dictionary/)
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## Tags

 * [plug-in update](https://wordpress.org/support/topic-tag/plug-in-update/)

 * 3 replies
 * 2 participants
 * Last reply from: [Dennis](https://wordpress.org/support/users/dhoppe/)
 * Last activity: [11 years, 8 months ago](https://wordpress.org/support/topic/plug-in-update-1/#post-5269793)
 * Status: resolved