Plug-in has been deactivated due to an error.

  • Resolved jeromyk

    (@jeromyk)


    2 years, 9 months ago

    I installed Strong Testimonials to try and as of now, I don’t need anything this complex.

    However, upon trying to uninstall the plug-in, I’m stuck in a loop. I can’t seem to completely remove references to ST.

    View post on imgur.com

    WordPress says it has deactivated the plugin because the file does not exist. However, it is still activated.

    If I Deactivate: The WordPress error message remains and I cannot find any way to remove it.

    If I uninstall (choosing Delete All Data): I receive a WordPress error message that takes down my entire site. The only option I have is to go into CPanel and manually remove the Strong Testimonials plug-in from wp-content > plugins.

    View post on imgur.com

    However, this does NOT remove the warning from the Plugin page within Admin.

    I have tried to reinstall the plugin, but as soon as it downloads, it again locks me out of my website and I am forced to go back to CPanel to manually remove the plug-in folder.

    I want to know, how can I completely remove all references to Strong Testimonials?

    • This topic was modified 2 years, 9 months ago by jeromyk.
Viewing 11 replies - 1 through 11 (of 11 total)
  • Thread Starter jeromyk

    (@jeromyk)

    2 years, 9 months ago

    Here is the entry from the error_log file:

    [16-Aug-2022 16:26:16 UTC] WordPress database error Table ‘pathof_wp623.wpbn_strong_views’ doesn’t exist for query SELECT * FROM wpbn_strong_views ORDER BY id ASC made by require_once(‘wp-admin/admin.php’), require_once(‘wp-load.php’), require_once(‘wp-config.php’), require_once(‘wp-settings.php’), do_action(‘init’), WP_Hook->do_action, WP_Hook->apply_filters, Strong_Gutemberg->generate_js_vars, wpmtst_get_views

    Plugin Support beatrice12

    (@beatrice12)

    2 years, 9 months ago

    Hello @jeromyk,

    Thanks for reaching out to us!

    Can you please send us a screenshot with the plugin’s files after you tried to delete it?

    Thank you,
    Beatrice.

    Thread Starter jeromyk

    (@jeromyk)

    2 years, 9 months ago

    Hello @beatrice12,

    I don’t fully understand which plugin files you would like a screenshot of. There are no plug-in files. Using the cPanel File Manager, I was able to fully delete the folder located at wp-content > plugins > Strong-Testimonials.

    Here is a screenshot of the wp-content/plugins folder:

    View post on imgur.com

    However, I can’t seem to find out where WordPress is trying to continue to reference the plugin. From the Admin > Plugin page.

    View post on imgur.com

    This all started when I hit the “uninstall” link to remove the plug-in. I was instantly given this error message: https://imgur.com/UcbgNgj clicking “Return to Dashboard” did nothing. The only resolution was to manually remove the plugin folder from wp-content/plugins. As you can see, I tried to rename the folder to strong-testimonials.bak – but that didn’t change the website status and gave a secondary error message too.

    —

    If I try to reinstall the plug-in from the repository, I can download it and since WordPress thinks it’s still already active I can install it, but it automatically bricks my site, I don’t get the option to “Activate” — showing the same error message above.

    The only resolution is to again, remove the plug-ins folder manually.

    —

    How and where can I remove all references to the plug-in so WordPress is not forever going to show me the warning message on the Plugins page in Admin?

    Razvan Aldea

    (@raldea89)

    2 years, 9 months ago

    Hey @jeromyk ,

    This is really awkward, we can’t manage to replicate it and haven’t faced with this bug before. Did you try to manually download it and upload it through the dashboard > Plugins > Add new > Upload plugin ? Can’t tell if this was the method you tried to install it again or not.

    Warmly,
    Razvan

    Thread Starter jeromyk

    (@jeromyk)

    2 years, 9 months ago

    Hello @razvan

    I had not tried that, so I just gave it a go.

    Upon downloading the plugin and installing it, I receive this error message:

    View post on imgur.com

    I had to manually delete the plugin to regain access to my website.

    Razvan Aldea

    (@raldea89)

    2 years, 9 months ago

    Really strange. And does the notice regarding deactivating the plugin still occur?

    Thread Starter jeromyk

    (@jeromyk)

    2 years, 9 months ago

    Upon installing the plugin, it appears WordPress thinks it’s still activated. So once I install it, it’s activated, site crashes. I never can get to the Admin Plugin site to Deactivate.

    Install > Crash > Manually Delete.

    Razvan Aldea

    (@raldea89)

    2 years, 9 months ago

    Is it possible to give us the error log so we can have a look?

    Razvan Aldea

    (@raldea89)

    2 years, 9 months ago

    Also, could you try to clear the cache? Maybe something got stuck up there.

    Thread Starter jeromyk

    (@jeromyk)

    2 years, 9 months ago

    I assume this is the error log you need, if it is something else, please let me know.

    [17-Aug-2022 18:59:02 UTC] PHP Warning: file_get_contents(/home/pathof14/mywebsite.com/wp-content/plugins/strong-testimonials.bak/strong-testimonials.php): Failed to open stream: No such file or directory in /home/pathof14/mywebsite.com/wp-includes/functions.php on line 6633
    [17-Aug-2022 18:59:12 UTC] WordPress database error Table ‘pathof14_wp623.wpbn_strong_views’ doesn’t exist for query SELECT * FROM wpbn_strong_views ORDER BY id ASC made by require_once(‘wp-admin/admin.php’), require_once(‘wp-load.php’), require_once(‘wp-config.php’), require_once(‘wp-settings.php’), do_action(‘init’), WP_Hook->do_action, WP_Hook->apply_filters, Strong_Gutemberg->generate_js_vars, wpmtst_get_views
    [17-Aug-2022 18:59:12 UTC] PHP Warning: file_get_contents(/home/pathof14/mywebsite.com/wp-content/plugins/strong-testimonials.bak/strong-testimonials.php): Failed to open stream: No such file or directory in /home/pathof14/mywebsite.com/wp-includes/functions.php on line 6633
    [17-Aug-2022 18:59:25 UTC] WordPress database error Table ‘pathof14_wp623.wpbn_strong_views’ doesn’t exist for query SELECT * FROM wpbn_strong_views ORDER BY id ASC made by require_once(‘wp-admin/admin.php’), require_once(‘wp-load.php’), require_once(‘wp-config.php’), require_once(‘wp-settings.php’), do_action(‘init’), WP_Hook->do_action, WP_Hook->apply_filters, Strong_Gutemberg->generate_js_vars, wpmtst_get_views
    [17-Aug-2022 18:59:26 UTC] PHP Warning: file_get_contents(/home/pathof14/mywebsite.com/wp-content/plugins/strong-testimonials.bak/strong-testimonials.php): Failed to open stream: No such file or directory in /home/pathof14/mywebsite.com/wp-includes/functions.php on line 6633
    [17-Aug-2022 18:59:36 UTC] WordPress database error Table ‘pathof14_wp623.wpbn_strong_views’ doesn’t exist for query SELECT * FROM wpbn_strong_views ORDER BY id ASC made by require_once(‘wp-admin/admin.php’), require_once(‘wp-load.php’), require_once(‘wp-config.php’), require_once(‘wp-settings.php’), do_action(‘init’), WP_Hook->do_action, WP_Hook->apply_filters, Strong_Gutemberg->generate_js_vars, wpmtst_get_views
    [18-Aug-2022 12:39:55 UTC] PHP Warning: Array to string conversion in /home/pathof14/mywebsite.com/wp-content/plugins/health-check/includes/class-health-check-debug-data.php on line 1172
    [18-Aug-2022 12:39:55 UTC] PHP Warning: Array to string conversion in /home/pathof14/mywebsite.com/wp-includes/formatting.php on line 1098
    [18-Aug-2022 12:56:07 UTC] WordPress database error Table ‘pathof14_wp623.wpbn_strong_views’ doesn’t exist for query SELECT * FROM wpbn_strong_views ORDER BY id ASC made by require_once(‘wp-admin/admin.php’), require_once(‘wp-load.php’), require_once(‘wp-config.php’), require_once(‘wp-settings.php’), do_action(‘init’), WP_Hook->do_action, WP_Hook->apply_filters, Strong_Gutemberg->generate_js_vars, wpmtst_get_views, QM_DB->query
    [18-Aug-2022 12:56:28 UTC] WordPress database error Table ‘pathof14_wp623.wpbn_strong_views’ doesn’t exist for query SELECT * FROM wpbn_strong_views ORDER BY id ASC made by require_once(‘wp-admin/admin.php’), require_once(‘wp-load.php’), require_once(‘wp-config.php’), require_once(‘wp-settings.php’), do_action(‘init’), WP_Hook->do_action, WP_Hook->apply_filters, Strong_Gutemberg->generate_js_vars, wpmtst_get_views, QM_DB->query

    Thread Starter jeromyk

    (@jeromyk)

    2 years, 9 months ago

    @razvan I had tried a Purge All on the cache before and that did not change the wordpress status.

    However, I did just deactivate every plugin and logged out. Upon returning the messages were gone…

    So *resolved*.

    Sorry for all the trouble.

Viewing 11 replies - 1 through 11 (of 11 total)
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