Support » Plugin: GiveWP - Donation Plugin and Fundraising Platform » plug in does not work properly

  • Resolved potestasblu

    (@potestasblu)


    hello, I’ve created a form for doantions. I followed all instructions and did everything was required to do. First of all (maybe due the template of my site) it shows very bad, and not central, and in a poor column…. a part from that, it looks like freezed: I mean, If I select the MULTIPLE chices, you are not able to click on the button and the final amount does not change never. If I give free possibility to donate as much as you want, you write the amount in the last square, but then it does not change. You write for example 10, but in the end if initially was written 100 it keeps to stay 100. By the way, a second problem, when you click on donate and you are directed to PAYPAL (I conntect successfully my account with Donations plug in) actually does not work..it not open PAYPAL at all…so actually is not working at all.. Please try by yourself. I can I do? thank you and I hope you can fix my problems.
    regards
    giacomo

    The page I need help with: [log in to see the link]

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  • Plugin Contributor Ben Meredith

    (@benmeredithgmailcom)

    Hi @potestasblu

    I made a quick screencast showing you what I see, here: http://somup.com/cYl3Ir2HMq

    The bottom line is that those theme-level customizations to GiveWP forms look to be intentional by that theme author, and not something I’ll be able to help with.

    As I mentioned in the screencast, I’d recommend trying out the Multi-Step form template.

    Thanks!

    potestasblu

    (@potestasblu)

    Hi Ben, first of all thank you very much! You are amazing! Your video helped a lot, infact now I’ve been able to completely change the style and overpass the “theme teplate”. All is cool and smooth..I just notice that I m not able to translate in italian language the words DONATE WITH (that you find inside the final screen of the form) DONATE WITH PAYPAL and DONATE WITH (bank transfer).
    By the way, in order to use the credit cards, am I obliged to open a account with STRIPE only?

    Very last question, very important: PAYPAL strangely, DOES NOT WORK AT ALL. When I fill the form and all, I accept the terms and I click DONATE NOW (in italian DONA ADESSO) I m redirect to PAYPAL PAGE BUT, BUT, immediately a pop up comes out with a RED CROSS ERROR telling me that THERE IS A PROBLEM WITH THE PAGE OF THIS ORGANIZATION…. but actually I’ve checked, the normal paypal website works, the account is activated and also connected to DONATIONS settings..all seems perfect…and I use my paypal account weekly to pay stuff online and all works…. so why doesn’t work??
    In case, could you try to (for joke) try to donate to me in order to see if you too see the error please?

    Thank you very much and looking forward to receive your answer soon.

    have a wonderful day and Marry Xmas (even if with this Covid19 is not so happy the situation).
    regards

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