Title: Plesk error: Broken Website
Last modified: June 12, 2019

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# Plesk error: Broken Website

 *  Resolved [soulexistence](https://wordpress.org/support/users/soulexistence/)
 * (@soulexistence)
 * [7 years, 2 months ago](https://wordpress.org/support/topic/plesk-error-broken-website/)
 * I know this isn’t a Plesk site, but the error is with the WordPress Toolkit and
   the installation of WordPress. The boss asked me to make some changes to a couple
   pages and I went to do that, but it says my WordPress is broken, even shows a
   cute skull with a flower on it’s head instead of the snapshot like it did the
   other day.
 * The URL still works, the site is still up, but I cant get into the WP instance
   to edit anything. I tried to install the WordPress classic editor, as mentioned
   in the ‘READ THIS FIRST’ post, but it errors with ‘ID 16:’ and i can’t see the
   rest of the message because it runs out of characters.
 * I’m sure I need to reinstall WordPress, but that scares the crap out of me, because
   this is a live site, and if i install WordPress, is it going to break the whole
   thing? i might be able to get away with it if i do it in the middle of the night,
   so long as i fix it before morning.
 * I’ve backed up the database, but I don’t have a recent backup of the website,
   because of poor management on my part, tbh.
 * I’ve copied the httpdocs folder, thinking maybe i could restore the old one and
   then dump the files from the copy to fix it, but what if it’s a file in that 
   folder that is causing the problem? And since WordPress somehow hides all the
   data, maybe in the database, I can’t even find the pages in the directory structure
   to manually edit them and make the boss’s changes.
 * I haven’t made any changes to the config, and the last time anyone was in the
   site was our contracted web developers (who we have used up the time with, though
   i will call them if necessary), and they made our changes just fine. that was
   about a week ago.
 * So i guess my question is: what are the proper steps i need to take to fix the
   thing?

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Moderator [Steven Stern (sterndata)](https://wordpress.org/support/users/sterndata/)
 * (@sterndata)
 * Volunteer Forum Moderator
 * [7 years, 2 months ago](https://wordpress.org/support/topic/plesk-error-broken-website/#post-11632250)
 * Are you using PHP 7.1? There seems to be a problem with Plesk’s implementation
   of that. If so, change the version of PHP in Plesk.
 *  Thread Starter [soulexistence](https://wordpress.org/support/users/soulexistence/)
 * (@soulexistence)
 * [7 years, 2 months ago](https://wordpress.org/support/topic/plesk-error-broken-website/#post-11632295)
 * Using 7.2.19
 *  Moderator [Steven Stern (sterndata)](https://wordpress.org/support/users/sterndata/)
 * (@sterndata)
 * Volunteer Forum Moderator
 * [7 years, 2 months ago](https://wordpress.org/support/topic/plesk-error-broken-website/#post-11632391)
 * Try another version. Maybe I remembered it wrong and it’s 7,2.19, not 7.1. (I’m
   cutting out coffee and my brain is made of foam.)
 *  Thread Starter [soulexistence](https://wordpress.org/support/users/soulexistence/)
 * (@soulexistence)
 * [7 years, 2 months ago](https://wordpress.org/support/topic/plesk-error-broken-website/#post-11632452)
 * this does not seem to have done anything. it actually says Broken Website. I 
   think i have to reinstall wordpress. i’ll do that tonite. Please help out by 
   crossing your fingers, sticking out your tongue to the right, and praying to 
   the IT gods that everything goes well.

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Plesk error: Broken Website’ is closed to new replies.

## Tags

 * [broken website](https://wordpress.org/support/topic-tag/broken-website/)
 * [Plesk](https://wordpress.org/support/topic-tag/plesk/)

 * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/)
 * 4 replies
 * 2 participants
 * Last reply from: [soulexistence](https://wordpress.org/support/users/soulexistence/)
 * Last activity: [7 years, 2 months ago](https://wordpress.org/support/topic/plesk-error-broken-website/#post-11632452)
 * Status: resolved

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