Title: Please wait until we authenticate you. Last modified: July 5, 2019 --- # Please wait until we authenticate you. * Resolved [robenson21](https://wordpress.org/support/users/robenson21/) * (@robenson21) * [6 years, 10 months ago](https://wordpress.org/support/topic/please-wait-until-we-authenticate-you/) * Hi Sir, * I try to login, yes they will show the page that i’m on authentication page but after that they will stack on that page, * See this link, [http://prntscr.com/ob45c9](http://prntscr.com/ob45c9) * But nothing happen, and another thing inside wordpress they tell me this dialogue. * [http://prntscr.com/ob4b1v](http://prntscr.com/ob4b1v) * This is the version that I used: [http://prntscr.com/ob4crp](http://prntscr.com/ob4crp) * Best, - This topic was modified 6 years, 10 months ago by [robenson21](https://wordpress.org/support/users/robenson21/). * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fplease-wait-until-we-authenticate-you%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 9 replies - 1 through 9 (of 9 total) * Plugin Author [Sayan Datta](https://wordpress.org/support/users/infosatech/) * (@infosatech) * [6 years, 10 months ago](https://wordpress.org/support/topic/please-wait-until-we-authenticate-you/#post-11704844) * Hi, * I have released an update just now. Please remove the old version from your website( no data will be loss) and install the plugin from wordpress.org repository again and see what happens. * Thanks! * Thread Starter [robenson21](https://wordpress.org/support/users/robenson21/) * (@robenson21) * [6 years, 10 months ago](https://wordpress.org/support/topic/please-wait-until-we-authenticate-you/#post-11706355) * Hi there, * Still the error appear, they keep only on loading. Please see attached link. * [http://prntscr.com/obewmx](http://prntscr.com/obewmx) * Thanks you, * Plugin Author [Sayan Datta](https://wordpress.org/support/users/infosatech/) * (@infosatech) * [6 years, 10 months ago](https://wordpress.org/support/topic/please-wait-until-we-authenticate-you/#post-11706753) * Hi [@robenson21](https://wordpress.org/support/users/robenson21/) * Sorry for the inconvenience you must have caused. Could you please delete the old version from your website (no data will be loss) and install the plugin from WordPress.org repository again and see what happens. I think it will solve your problems. * Thanks! * Thread Starter [robenson21](https://wordpress.org/support/users/robenson21/) * (@robenson21) * [6 years, 10 months ago](https://wordpress.org/support/topic/please-wait-until-we-authenticate-you/#post-11707464) * Hi Sayan, * Good day, * Yes, I already deactivate, delete and reinstall the plugin from wordpress.org repository again but still the same. I still can’t login, they showing only “ Please wait until we authenticate you.”. * Please help us. * Thank’s * Plugin Author [Sayan Datta](https://wordpress.org/support/users/infosatech/) * (@infosatech) * [6 years, 10 months ago](https://wordpress.org/support/topic/please-wait-until-we-authenticate-you/#post-11707511) * Hi, * I have pushed an update last night with some fix (plugin version remains same) but it seems that you are using the older one, so please deactivate, delete and reinstall the plugin from wordpress.org repository again. I think it should work. * Thanks! * Thread Starter [robenson21](https://wordpress.org/support/users/robenson21/) * (@robenson21) * [6 years, 10 months ago](https://wordpress.org/support/topic/please-wait-until-we-authenticate-you/#post-11707658) * Dear Sayan, * Good day, * 1.After the deletion of plugins Sir, [http://prntscr.com/obnleb](http://prntscr.com/obnleb) * 2. Beging installing the plugin again, [http://prntscr.com/obnlmc](http://prntscr.com/obnlmc) * 3. And activating again, [http://prntscr.com/obnlsd](http://prntscr.com/obnlsd) * 4.And used it again after the installation and still sir, I had the same problem. [http://prntscr.com/obnmk4](http://prntscr.com/obnmk4) * But still error I mention appeared. * I only tested it now. * Please help us, * Thanks * Plugin Author [Sayan Datta](https://wordpress.org/support/users/infosatech/) * (@infosatech) * [6 years, 10 months ago](https://wordpress.org/support/topic/please-wait-until-we-authenticate-you/#post-11707705) * Hi, I could not replicate this issue on my end though please disble SG Optimizer plugin and see what happens. It may be the server cache issue. * Thread Starter [robenson21](https://wordpress.org/support/users/robenson21/) * (@robenson21) * [6 years, 10 months ago](https://wordpress.org/support/topic/please-wait-until-we-authenticate-you/#post-11727805) * Hi Sayan Datta, * Good day, * I just to give an update for my queries. It work’s now after deleting all wordpress and install it again. Don’t worry there’s no data in my previous works. * The good thing is now working well and nice, I will mark it solved and rate later. * I just want to ask how to remove this stuff, please see link below. I already disable it on the settings but still appear. I want to show only register and login with sms and disable all functionalities for email. * [http://prntscr.com/oeej9b](http://prntscr.com/oeej9b) * Thank’s * Plugin Author [Sayan Datta](https://wordpress.org/support/users/infosatech/) * (@infosatech) * [6 years, 10 months ago](https://wordpress.org/support/topic/please-wait-until-we-authenticate-you/#post-11730782) * Hi, * To hide this part [http://prntscr.com/oeej9b](http://prntscr.com/oeej9b), simply go to Display tab > “Default Login Form Display:” set it to hide on login form and save plugin settings. * Follow this screenshot: [http://prntscr.com/oexn90](http://prntscr.com/oexn90) * Thanks! Viewing 9 replies - 1 through 9 (of 9 total) The topic ‘Please wait until we authenticate you.’ is closed to new replies. * ![](https://s.w.org/plugins/geopattern-icon/fb-account-kit-login_bddcf1.svg) * [Passwordless Login with OTP / SMS & Email - Account Kit](https://wordpress.org/plugins/fb-account-kit-login/) * [Frequently Asked Questions](https://wordpress.org/plugins/fb-account-kit-login/#faq) * [Support Threads](https://wordpress.org/support/plugin/fb-account-kit-login/) * [Active Topics](https://wordpress.org/support/plugin/fb-account-kit-login/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/fb-account-kit-login/unresolved/) * [Reviews](https://wordpress.org/support/plugin/fb-account-kit-login/reviews/) ## Tags * [authentication problem](https://wordpress.org/support/topic-tag/authentication-problem/) * [login problem](https://wordpress.org/support/topic-tag/login-problem/) * 9 replies * 2 participants * Last reply from: [Sayan Datta](https://wordpress.org/support/users/infosatech/) * Last activity: [6 years, 10 months ago](https://wordpress.org/support/topic/please-wait-until-we-authenticate-you/#post-11730782) * Status: resolved