Support » Plugin: Jigoshop » "Please verify that all your information" issue

Viewing 12 replies - 1 through 12 (of 12 total)
  • Hi miltonadmin,

    Try to disable temporary shipping method and try again.

    I disabled the shipping, the payment option and plugins but the issue continues, it just keeps saying I need to verify all information when all information is filled in and correct.

    Plugin Author Jigoshop Support – Eric


    Hi miltonadmin,

    Can you please provide your system info.

    ### WordPress Environment ###

    Home URL:
    Site URL:
    Jigoshop Version: 1.17.7
    Jigoshop Database Version: 1503180
    Log Directory Writable: ✕ To allow logging
    make /usr/www/users/zgtucker/store/wp-content/uploads/jigoshop-logs/ writable or define a custom JIGOSHOP_LOG_DIR.

    WP Version: 4.2.2
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: –
    Language: en_US

    ### Server Environment ###

    Server Info: Apache/2.2.30-dev
    PHP Version: 5.3.26
    PHP Post Max Size: 10 MB
    PHP Time Limit: 30
    PHP Max Input Vars: 1000
    SUHOSIN Installed: –
    MySQL Version: 5.1.61
    eAccelerator: ✕
    APC: ✕
    OpCache: ✕
    Short Open Tag:
    Allow URL fopen: –
    Cookie Path: /
    Save Path: /usr/tmp
    Use Cookies:
    Use Only Cookies:
    Max Upload Size: 10 MB
    Default Timezone is UTC:
    SoapClient: ✕ Your server does not have the SOAP Client class enabled – some gateway plugins which use SOAP may not work as expected.
    Remote Post:
    Remote Get:

    ### Server Locale ###

    decimal_point: .
    thousands_sep: N/A
    mon_decimal_point: N/A
    mon_thousands_sep: N/A

    ### Active Plugins (5) ###

    Collapsing Categories: by Robert Felty – 2.0.5
    Disable Comments: by Samir Shah – 1.3.1
    Jigoshop Basic Bundle Shipping: by polevaultweb – 1.0.2
    Jigoshop: by Jigoshop Limited – 1.17.7
    Fast Secure Contact Form: by Mike Challis
    Ken Carlson – 4.0.37

    ### Settings ###

    Taxes Enabled:
    Shipping Enabled:
    Force SSL:
    Currency: USD ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2

    ### Jigoshop Pages ###

    Shop Base: #4 – /shop/
    Cart: #5 – /cart/
    Checkout: #11 – /checkout/
    Pay: #12 – /checkout/pay/
    Thanks: #13 – /checkout/thanks/
    My Account: #7 – /my-account/
    Edit Address: #8 – /my-account/edit-address/
    View Order: #10 – /my-account/view-order/
    Change Password: #9 – /my-account/change-password/
    Track Order: #6 – /order-tracking/
    Terms: #364 – /terms-of-service/

    ### Taxonomies ###

    Product Types: configurable (configurable)
    downloadable (downloadable)
    external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    virtual (virtual)

    ### Theme ###

    Name: Serenum
    Version: 1.1.2
    Author URL:
    Child Theme: ✕ – If you’re modifying Jigoshop or a parent theme you didn’t build personally we recommend using a child theme. See: How to create a child theme
    Jigoshop Support: Not Declared

    ### Templates ###

    Overrides: serenum/jigoshop/archive-product.php

    no help? i changed from the paypal standard to paypal express, no luck. now i get this error: Catchable fatal error: Argument 1 passed to jigoshop_get_formatted_variation() must be an instance of jigoshop_product, array given, called in /usr/www/users/zgtucker/store/wp-content/plugins/jigoshop-paypal-express-gateway/src/Jigoshop/Gateway/PayPalExpress.php on line 1427 and defined in /usr/www/users/zgtucker/store/wp-content/plugins/jigoshop/jigoshop.php on line 1438

    Hi miltonadmin,

    Could you provide us an access to site admin please? at

    Also an access to FTP would be useful.

    I also just changed back to FirstData and still getting the error to verify all information when all information is entered and verified.

    Login is
    Username: Fiverr
    Password: password

    Username: zgtucker
    Password: wxz6qmyr

    Hi miltonadmin,

    We are checking now your issue but please after it is strongly recommended to change your FTP password and delete the current user you have send to us and let me remind you to never send your personal data in public, this is public support and everyone can see it.

    Hi miltonadmin,

    The problem is with theme conflict, try to change theme temporary with Corelian theme, then everything works fine, I suppose it is a problem with jQuery, try to install jQuery updater and update the jQuery to your server to the latest version. Also please remember to make a back up of all your files before any major updates and changes.

    Thank you. Changing the theme works (and I changed all my pws). Will you guys be investigating this error with the other themes I use, since they are official jigoshop themes?

    Hi miltonadmin,

    Yes we will investigate this issue with particular themes to avoid the problems with incompatibility.

    Hi miltonadmin,

    Now you can use the ‘Serenum’ theme I’ve fixed it. To make other themes work please update your current jQuery version to latest one with the plugin jQuery updater. Please remember that you have to make a back up of all your files before any major update or changes.

Viewing 12 replies - 1 through 12 (of 12 total)
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