Members are unable to register when selecting a role, there’s an error: “Please specify account type” even if the role is already selected. The error started after 2.1.11 update
I am also having this error on my website as well – I would like an answer from Ultimate Member if possible too.
The issue seems to be with the default registration form (but not sure if it affects custom forms) and the options for accounts. My issue may be more complicated because I have TWO user account types as “Customer” because the Ultimate Member plugin added a “um_customer” to WordPress despite the fact that I already had a “um_customer” account type already available. So I have TWO “customer” account types and I feel that may be adding to the problem as well.
The difficulty with that is that I cannot delete either account type because when I do, it ALWAYS removes the one I did not create instead of the one I did no matter which one I delete, and that screws up every single account (all 700+) on my website with that account type assigned.
I’m currently investigating this issue.
I tried adding a role field in the UM Register form and it works on our end. Could you please provide a video clip so I can see the issue clearly?
@champsupertramp Here you go. I noticed it on the profile edit page. Sorry for how slow the pages load, I took the video from a staging environment as I had to roll back my production site.
Still having the same issue as before. When a user tries to register for access to our website, they see “Please specify account type.” You can try it yourself here:
This happens for every user role that is selected. I have replaced the default registration form and it still does the same exact thing. I need this to be fixed and would be happy to pay for the Premium version if that will resolve my issues faster. Please see the video below.
EDIT: I have temporarily rolled back my version of Ultimate Member to 2.1.10 and that has temporarily fixed the issue. Registering for access to our website will not reproduce this error any longer, but the video above shows the behavior. If someone is able to work with me on this, I can show you what happens with version 2.1.11
This reply was modified 1 year, 8 months ago by rzalexander.
This reply was modified 1 year, 8 months ago by rzalexander. Reason: rolled back my version of the plugin
Sorry for the late reply. I seem to still be getting the same issue as in my video above after downloading and copying over the files for the update from your Google Drive link.
Viewing 12 replies - 1 through 12 (of 12 total)
The topic ‘Please specify account type’ is closed to new replies.
