Title: Please Some Details
Last modified: August 30, 2016

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# Please Some Details

 *  Resolved [pescadito01](https://wordpress.org/support/users/pescadito01/)
 * (@pescadito01)
 * [10 years, 7 months ago](https://wordpress.org/support/topic/please-some-details/)
 * Hi Pascal and thanks for sharing your code.
    I have testing your plugin and i
   have some troubles for pass the screenshot step, in dashboard that step work 
   well, but in front end it doesn’t finish probably cause my theme.
 * Is there a way to deactivate screenshot and continue with the rest?
 * Also, please where to check if email was sended? because i haven’t receive anything?
 * Regards, Pescadito
 * [https://wordpress.org/plugins/user-feedback/](https://wordpress.org/plugins/user-feedback/)

Viewing 5 replies - 1 through 5 (of 5 total)

 *  Plugin Contributor [Pascal Birchler](https://wordpress.org/support/users/swissspidy/)
 * (@swissspidy)
 * [10 years, 7 months ago](https://wordpress.org/support/topic/please-some-details/#post-6646219)
 * Hi there
 * Thanks for your report. At the moment disabling the screenshot step isn’t possible,
   but we’re working on that. Can you share the URL of your website so I can try
   to get it to work?
 * The emails are sent to the email specified in Settings -> General using standard
   WordPress functionality. If you haven’t received an email, that usually means
   you don’t get other WordPress emails either.
 * You can test that with plugins like [Email Log](https://wordpress.org/plugins/email-log/)
   though.
 *  Thread Starter [pescadito01](https://wordpress.org/support/users/pescadito01/)
 * (@pescadito01)
 * [10 years, 7 months ago](https://wordpress.org/support/topic/please-some-details/#post-6646224)
 * Thanks so much for your speedy support.
    I will send the URL to your personal
   site Thanks Again. Pescadito
 *  Plugin Contributor [Pascal Birchler](https://wordpress.org/support/users/swissspidy/)
 * (@swissspidy)
 * [10 years, 7 months ago](https://wordpress.org/support/topic/please-some-details/#post-6646427)
 * I just saw that you indeed sent an email to my personal account. For support 
   questions regarding our plugins from required+, please only use the support forums
   here or write us at support (at) required (dot) ch. I rarely check my personal
   inbox.
 * I recommend you to try disabling other plugins and switch themes to see what’s
   probably causing the bug. If that doesn’t work out, I need a demo site with the
   plugin active to see what’s going on.
 *  Thread Starter [pescadito01](https://wordpress.org/support/users/pescadito01/)
 * (@pescadito01)
 * [10 years, 7 months ago](https://wordpress.org/support/topic/please-some-details/#post-6646435)
 * Sorry Pascal for using your personal contact, that was a client site and i didn’t
   share his address here. Later i will try with disabling plugins and themes. Thanks,
   Pescadito
 *  Plugin Contributor [Pascal Birchler](https://wordpress.org/support/users/swissspidy/)
 * (@swissspidy)
 * [10 years, 7 months ago](https://wordpress.org/support/topic/please-some-details/#post-6646436)
 * No worries, let me know how that works out. I can have a look again if it doesn’t
   work out.

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Please Some Details’ is closed to new replies.

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 * 5 replies
 * 2 participants
 * Last reply from: [Pascal Birchler](https://wordpress.org/support/users/swissspidy/)
 * Last activity: [10 years, 7 months ago](https://wordpress.org/support/topic/please-some-details/#post-6646436)
 * Status: resolved