**Please read this BEFORE you post**

Hi there,

It’s a pleasure to see you on the MasterStudy LMS – WordPress Course plugin support forums. Please read the guidelines below before opening your own thread.

1. Read the plugin documentation and FAQ;
2. Make sure that you are using the latest versions of the MasterStudy LMS plugin, WordPress, and your theme;
3. Deactivate all your plugins and check the MasterStudy LMS. If it solves the issue, try to activate your plugins one by one until you detect the problematic one;
4. If you have a cache plugin, try to clear the cache or deactivate it;
5. Activate the TwentyTwenty (or other default WordPress themes);
6. Edit the wp-config.php in the root folder of your WordPress and set true value for WP_DEBUG.

Asking for support

To get a more productive response, please describe the issue in every detail. We usually reply to support forums within 1-5 business days.

1. Provide a link to the page you need to help with;
2. Add clarifying screenshots;
3. Copy messages, errors, warnings, etc;
4. WordPress and PHP versions.

Found a bug?

If you detected a bug in our plugin, please raise a ticket through the special form on our official website.

Do you have a new idea or suggestion?

Please share your ideas via the Feature Request form on our support website.

Premium Support

If you need premium support or extend the MasterStudy LMS options, you can purchase the MasterStudy LMS PRO plugin. You will get a year of plugin updates and premium support. This means you will have a chance to contact our support team and developers anytime with requests regarding the setup and basic functionality of the plugin.

All the best!

• This topic was modified 3 years, 5 months ago by Axel StylemixThemes.