Title: Please READ THIS Before Posting…
Last modified: August 31, 2016

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# Please READ THIS Before Posting…

 *  Plugin Contributor [photocrati](https://wordpress.org/support/users/photocrati/)
 * (@photocrati)
 * [10 years, 1 month ago](https://wordpress.org/support/topic/please-read-this-before-posting-2/)
 * Thank you for posting in the NextGEN Gallery support forum! **Please read this
   post and follow these guidelines before opening a new topic or adding to an existing
   topic:**
    1. Download and install the most recent version of NextGEN Gallery from the plugin
       page and check if your problem still exists. Be sure to clear your browser cache
       after install.
    2. Search the forums for similar threads and see if any of the proposed solutions
       work for you.
    3. Check our support documentation, many answers are found here: [https://www.imagely.com/docs/nextgen-gallery/](https://www.imagely.com/docs/nextgen-gallery/)
 * If you do not find an answer from the above steps and the issue persists, **many
   issues are related to a plugin/theme conflict** – especially the ‘was working–
   stopped working’ kind. Please deactivate ALL plugins. Please also temporarily
   switch your theme to a WordPress default theme like Twenty Twelve. Now, reactivate
   NextGEN Gallery only. If this turns out OK and the error does not occur, switch
   back your theme. If there is still no error than that’s a good sign – no theme
   conflict! 🙂 Reactivate each of your other plugins until the error comes back
   and let us know which one is the culprit.
 * **Any plugin/theme conflicts, please report them directly to us here:** [https://www.imagely.com/report-bug/](https://www.imagely.com/report-bug/)
 * **If you decide to open a new topic, it would be greatly appreciated if you could
   use this template:**
 * – WordPress up to date?
    – NextGEN up to date? – All plugins up to date? – Do
   you have a caching plugin installed? If so, please purge/delete all site cache
   and deactivate the plugin. Clear your browser cache and reload the page with 
   the issue. Is it still there? – Try disabling all browser extensions/plugins 
   and clear browser cache and reload, does that help?
 * (please confirm the following, with your server host tech) :
    – MySQL up to date(
   at least 5.6+)? – PHP up to date (at least 5.6+)? – The mod_rewrite Apache module
   activated? – PHP Safe Mode OFF?
 * **Additional information that will help us find a solution:**
    – Who are you 
   hosted with? – What theme are you running? – Have you tried checking for a plugin/
   theme conflict as outlined above^ ? – Does the issue occur in all browsers IE/
   Firefox/Chrome/Safari ?
 * **Please provide as much detail as possible and steps to reproduce** the issue
   you’re seeing. Screenshots are very helpful and a link to the page on your site
   where the issue is shown.
 * Please do not post your support questions here in this topic. Please refer to
   above instructions and create your new topic at the forum home where directed
   in this screenshot: [http://screencast.com/t/ilRFFEX0BE](http://screencast.com/t/ilRFFEX0BE).
   Thanks!
 * – Imagely Team
 * [https://wordpress.org/plugins/nextgen-gallery/](https://wordpress.org/plugins/nextgen-gallery/)

The topic ‘Please READ THIS Before Posting…’ is closed to new replies.

 * ![](https://ps.w.org/nextgen-gallery/assets/icon-256x256.png?rev=2083961)
 * [Photo Gallery, Sliders, Proofing and Themes - NextGEN Gallery](https://wordpress.org/plugins/nextgen-gallery/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/nextgen-gallery/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/nextgen-gallery/)
 * [Active Topics](https://wordpress.org/support/plugin/nextgen-gallery/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/nextgen-gallery/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/nextgen-gallery/reviews/)

 * 0 replies
 * 1 participant
 * Last reply from: [photocrati](https://wordpress.org/support/users/photocrati/)
 * Last activity: [10 years, 1 month ago](https://wordpress.org/support/topic/please-read-this-before-posting-2/)
 * Status: not a support question