This forum is for support for UpdraftPlus. Welcome!
Firstly, the WordPress general forum welcome. Note especially the paragraph "Where To Post".
If you have purchased a product or support from UpdraftPlus.Com, then you should go there instead. WordPress.Org rules do not allow their forums to be used for external products.
For free users, before asking a question here, you should first do the following things:
- Read the Frequently Asked Questions. Note that there's a link on that short page to a much bigger FAQ list hosted at updraftplus.com.
- Checked that you are running the latest version of UpdraftPlus (check the "Updates" page in your WordPress dashboard)
- Checked that you are running a supported version of WordPress: WordPress 3.2 or later, and NOT WordPress Multisite (a.k.a. a WordPress Network - you will know if you are running Multisite, as it takes specific and technical effort to set up - it is supported by UpdraftPlus Premium).
- Got a question to do with a problem you've found in UpdraftPlus, not for something else (e.g. your web hosting setup, or setting up an Amazon account, or another plugin, or WordPress in general, or you're just generally curious about some part of UpdraftPlus but do not really have any problem).
Also, let's all please be nice to each other. If something's broken then it's not because we hate you. If you want commercial support, then please just buy it... here, you are in the "at-discretion free support" channel, and should harbour expectations accordingly.
If you are making money from WordPress, then, whilst we're always happy to receive bug or problem reports from anyone so that we can improve the product, we'd love you to take a look at UpdraftPlus Premium - it's what makes it possible for us to provide this product for anyone.
Finally - if your problem gets fixed, then please do give us a good review - this help us to get more users and customers, which funds the improvement of UpdraftPlus for everyone!