Support » Plugin: Ad Inserter - Ad Manager & AdSense Ads » === PLEASE READ === HOW TO ASK FOR HELP ===

  • Plugin Author Spacetime


    If you experience problems with Ad Inserter plugin we’ll be happy to help you.

    Before you report a problem please update the plugin to the latest version and use plugin debugging functions. In many cases it also helps to check forum threads for similar problems.

    In almost all cases it is possible to determine the nature of the problem just by checking the debugging data. Some code for ads may not display anything, either because of errors in the ad code or because of ad network issues. Use Label Blocks function to mark all inserted blocks on the page.

    In order to be able to diagnose the problem and suggest actions or fix a bug, please do the following:

    1. Enable Remote debugging (located on the Ad Inserter Settings tab – Debugging).
    2. Clearly describe the problem. Describe what does not work as expected.
    3. Describe the settings and code blocks used.
    4. Post web addresses (links) of the pages where the code from the settings above is not inserted properly.

    Unless you provide the items listed above nobody can check your website or reproduce the problem and consequently can’t help.

    Thank you very much for understanding.

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