Support » Plugin: FloristPress – Customize your Woo store for your Florist » PLEASE READ: Getting Support

  • Plugin Author BAKKBONE Australia

    (@bakkbone)


    Hi everyone,

    This forum is the official support channel for BKF (BAKKBONE Florist Companion).

    If your query is “how do I…”
    Please check the documentation first, to see if your query is answered there.

    If your query is “… is not working as expected
    Please include a Site Info dump:

    • Go to Tools > Site Health
    • Go to the Info tab
    • Click Copy site info to clipboard
    • Paste the result into your support request
    • IMPORTANT – check for any personal information in the info dump and redact it before posting. eg. like the portions replaced by ******* below:
    wp-core
    
    version: 6.2
    site_language: en_AU
    user_language: en_AU
    timezone: Australia/Perth
    permalink: /%postname%/
    https_status: true
    multisite: false
    user_registration: 0
    blog_public: 0
    default_comment_status: open
    environment_type: production
    user_count: 2
    dotorg_communication: true
    
    wp-paths-sizes
    
    wordpress_path: *******
    wordpress_size: 149.20 MB (156442929 bytes)
    uploads_path: *******/wp-content/uploads
    uploads_size: 121.87 MB (127785641 bytes)
    themes_path: *******/wp-content/themes
    themes_size: 2.51 MB (2630071 bytes)
    plugins_path: *******/wp-content/plugins
    plugins_size: 23.08 MB (24203865 bytes)
    database_size: 39.27 MB (41172992 bytes)
    total_size: 335.92 MB (352235498 bytes)
    
    wp-active-theme
    
    name: Twenty Twenty-Three (twentytwentythree)
    version: 1.1
    author: the WordPress team
    author_website: https://wordpress.org
    parent_theme: none
    theme_features: core-block-patterns, post-thumbnails, responsive-embeds, editor-styles, html5, automatic-feed-links, block-templates, widgets-block-editor
    theme_path: /home/bakkbone/wp.bkbn.au/wp-content/themes/twentytwentythree
    auto_update: Disabled
    
    wp-plugins-active (13)
    
    EditorsKit: version: 1.34.6, author: Munir Kamal, Auto-updates enabled
    GlotPress: version: 3.0.0, author: the GlotPress team, Auto-updates enabled
    MainWP Code Snippets Extension: version: 4.0.3, author: MainWP, Auto-updates disabled
    MainWP Custom Dashboard Extension: version: 4.1.1, author: MainWP, Auto-updates disabled
    MainWP Dashboard: version: 4.4.0.3, author: MainWP, Auto-updates enabled
    MainWP Dashboard Lock Extension: version: 4.0.2, author: MainWP, Auto-updates disabled
    MainWP Favorites Extension: version: 4.0.10, author: MainWP, Auto-updates disabled
    MainWP File Uploader Extension: version: 4.1.1, author: MainWP, Auto-updates disabled
    MainWP Maintenance Extension: version: 4.1.2, author: MainWP, Auto-updates disabled
    MainWP Team Control: version: 4.0.3, author: MainWP, Auto-updates disabled
    MainWP White Label Extension: version: 4.1.3, author: MainWP, Auto-updates disabled
    MainWP WooCommerce Shortcuts Extension: version: 4.1.1, author: MainWP, Auto-updates disabled
    MainWP WooCommerce Status Extension: version: 4.0.8, author: MainWP, Auto-updates disabled
    
    wp-media
    
    image_editor: WP_Image_Editor_GD
    imagick_module_version: Not available
    imagemagick_version: Not available
    imagick_version: Not available
    file_uploads: File uploads is turned off
    post_max_size: 128G
    upload_max_filesize: 128G
    max_effective_size: 128 GB
    max_file_uploads: 20
    gd_version: bundled (2.1.0 compatible)
    gd_formats: GIF, JPEG, PNG, WebP, BMP, XPM
    ghostscript_version: unknown
    
    wp-server
    
    server_architecture: Linux 5.4.0-139-generic x86_64
    httpd_software: Apache
    php_version: 7.4.33 64bit
    php_sapi: fpm-fcgi
    max_input_variables: 1000
    time_limit: 300
    memory_limit: -1
    max_input_time: -1
    upload_max_filesize: 128G
    php_post_max_size: 128G
    curl_version: 7.68.0 GnuTLS/3.6.13
    suhosin: false
    imagick_availability: false
    pretty_permalinks: true
    htaccess_extra_rules: true
    
    wp-database
    
    extension: mysqli
    server_version: 8.0.32
    client_version: mysqlnd 7.4.33
    max_allowed_packet: 268435456
    max_connections: 151
    
    wp-constants
    
    WP_HOME: *******
    WP_SITEURL: *******
    WP_CONTENT_DIR: *******/wp-content
    WP_PLUGIN_DIR: *******/wp-content/plugins
    WP_MEMORY_LIMIT: 40M
    WP_MAX_MEMORY_LIMIT: -1
    WP_DEBUG: false
    WP_DEBUG_DISPLAY: true
    WP_DEBUG_LOG: false
    SCRIPT_DEBUG: false
    WP_CACHE: false
    CONCATENATE_SCRIPTS: undefined
    COMPRESS_SCRIPTS: undefined
    COMPRESS_CSS: undefined
    WP_ENVIRONMENT_TYPE: Undefined
    DB_CHARSET: utf8mb4
    DB_COLLATE: undefined
    
    wp-filesystem
    
    wordpress: writable
    wp-content: writable
    uploads: writable
    plugins: writable
    themes: writable

    Providing this helps us see if there are any likely conflicts with your site’s setup.

    For all queries
    Please be clear and specific, and include detailed steps to reproduce the issue. If we can’t reproduce it, we can’t fix it.

    Please keep in mind
    This project is maintained voluntarily – our staff are off the clock when assisting. Please keep your posts and comments respectful and constructive so we can best assist while also looking after the wellbeing of our team.

    Thanks!

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