Support » Plugin: Elementor Website Builder » ** PLEASE READ BEFORE YOU POST AN ISSUE **

  • Plugin Author ArielK


    Please follow the next steps before you open a support ticket, so we can help you solve the issue faster:

    1. Read our documentation and check our FAQ.
    2. Make sure you are using the most updated versions of Elementor, WordPress & your theme.
    3. Deactivate all of your plugins. If this solves the problem, gradually activate your plugins one by one, until you spot the problematic plugin.
    4. If you have a caching plugin, make sure you deactivate it, or even better – purge the cache.
    5. Change your WordPress theme to WordPress TwentySixteen (or other default WordPress theme).
    6. On your WordPress root folder, edit the wp-config.php and set the value of WP-DEBUG to true.

    If you have followed all these steps and you’re still encountering difficulties, please open a ticket by following these steps:

    1. Describe the issue and what led to it . Please be as accurate and detailed as possible.
    2. If you suspect the issue was caused by the theme or plugin you are using, please attach the name + URL of the theme / plugin.
    3. Send us your system info. You can find it in under Elementor → System info. Please use Pastebin to paste it and send it to us.
    4. ​On the Elementor page, Press F12 and select the console tab. Paste the messages in Pastebin.

    How can I suggest new ideas I’d like to see added to the plugin?

    Creating a GitHub issue is also the right action for this. If you have a new idea you would like to suggest, create an issue to make sure it aligns with our development.

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