• Plugin Author jlcaicedo

    (@jlcaicedo)


    Please follow the next steps before you open a support ticket, so we can help you solve the issue faster:

    Read our documentation and check our FAQ.
    Make sure you are using the most updated versions of our Plugin, WordPress, Official Facebook Pixel & your theme.
    Deactivate all of your plugins. If this solves the problem, gradually activate your plugins one by one, until you spot the problematic plugin.
    If you have a caching plugin, make sure you deactivate it, or even better – purge the cache.
    Change your WordPress theme to WordPress TwentySixteen (or other default WordPress theme).
    On your WordPress root folder, edit the wp-config.php and set the value of WP-DEBUG to true.
    If you have followed all these steps and you’re still encountering difficulties, please open a ticket by following these steps:

    Describe the issue and what led to it . Please be as accurate and detailed as possible.
    If you suspect the issue was caused by the theme or plugin you are using, please attach the name + URL of the theme / plugin.
    Send us your system info. Please use Pastebin to paste it and send it to us.

    How can I suggest new ideas I’d like to see added to the plugin?
    Creating a GitHub issue is also the right action for this. If you have a new idea you would like to suggest, create an issue to make sure it aligns with our development.

    https://wordpress.org/plugins/addons-for-pixel/
    https://github.com/jlcaicedo/addons-for-pixel/

    • This topic was modified 3 years, 8 months ago by jlcaicedo.
  • The topic ‘** PLEASE READ BEFORE YOU POST AN ISSUE **’ is closed to new replies.