Support » Plugin: WP-SpamShield » PLEASE READ BEFORE POSTING — Updated June 2017

  • Plugin Contributor Red Sand Media Group

    (@redsand)


    Hello everyone!

    Please read this sticky post in it’s entirety before posting. Don’t worry — it’s good stuff! πŸ™‚

    We do not provide our tech support here at the forums, but we do provide outstanding support through our site. The forums are great, but we’ve found that we can provide a better user experience and resolve problems in a fraction of the time by doing it through our site. (Just read a few of our 5 star reviews that mention our tech support, and you’ll get the idea!)

    At our site, we have resources not available here, such as translation tools for many languages, FAQs, Troubleshooting Guide, etc.

    We also can provide an improved level of privacy and security through our site. (For example, you don’t need to post your site details for everyone to see, as you would in a forum.) All communication through our site is encrypted and secure.

    If you do have an issue, please direct all support requests to the plugin’s official support venue, the WP-SpamShield Technical Support page.

    Before submitting a support request, please make use of the following support resources, as they provide solutions for over 90% of user issues:

    1. Troubleshooting Guide
    2. Frequently Asked Questions (FAQs)
    3. Known Issues and Plugin Conflicts

    Don’t worry, they don’t take long! Trust us, it will reduce your frustration and help you solve issues quicker if you check these out first.

    If you have checked all of these, and tried out the solutions shown, and it still does not resolve your issue, then just submit a support request, and we will be happy to help you out. Our tech support team is friendly, extremely skilled, and resolves issues quickly. (If a legitimate bug is discovered, we get a patch out within a day.)

    We will check the forums here periodically, but we’ll most likely direct users to the plugin’s official support page. (If you do end up posting here at the forums, your tech support issues will likely take a bit longer to get resolved, so it’s best to just contact us directly.)

    When you do submit a support request, please give us some time to respond. We will get back to you as quickly as possible. (Usually within a few hours.) We work hard to resolve every single issue.

    We do a lot of compatibility testing, so issues and conflicts are rare, but they can happen. If you do have a negative experience (which is extremely rare, but unfortunately can happen), please don’t post a negative review without submitting a support request first. We want a chance to show you how awesome we are, and to help you get things squared away. It’s likely that the fix only requires a minor tweak — either in your site settings or in the plugin. If you do find a bug, we’ll fix it. We truly want our plugin users to have a flawless experience. πŸ™‚

    Thanks!

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