Title: PLEASE READ BEFORE POSTING A SUPPORT TOPIC
Last modified: August 30, 2016

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# PLEASE READ BEFORE POSTING A SUPPORT TOPIC

 *  [Richard](https://wordpress.org/support/users/richardashby/)
 * (@richardashby)
 * [11 years, 4 months ago](https://wordpress.org/support/topic/please-read-before-posting-a-support-topic/)
 * HAS YOUR QUESTION ALREADY BEEN ANSWERED ON THIS FORUM?
    PLEASE DO NOT BUMP SOMEBODY
   ELSE’S THREAD – START YOUR OWN PLEASE DO NOT POST SUPPORT QUESTIONS ON THIS THREAD
 * This plugin is now so popular that if I answered every support question I’d probably
   not get to see my family that much! 95 % of all questions are the same, so I 
   wrote a comprehensive “support” page to answer them. Please read them before 
   posting:
 * User guide: [http://cookielawinfo.com/user-guide/](http://cookielawinfo.com/user-guide/)
   
   FAQ: [http://cookielawinfo.com/faq/](http://cookielawinfo.com/faq/)
 * **To eliminate many errors, do the following:**
    – Refresh your server side cache(
   e.g. WP Super Cache, WP Total Cache, Cloudflare) – Go to settings/permalinks 
   and click “save”
 * I do read all support requests but if you ask a question that is already in the
   user guide or FAQ, then I probably won’t reply. I’ve written this plugin and 
   given it to you for free. What I ask in return is that you read the instructions
   first.
 * If you do need to post a support question though I will be very happy to help
   you- in fact I usually reply the same day- but **PLEASE POST YOUR URL**! If you
   don’t it will probably be the first question I ask you.
 * Here are some questions that I probably won’t answer:
 * **The cookie bar / banner doesn’t show**
    – The problem is your theme: [read more](http://cookielawinfo.com/faq/the-header-doesnt-show/).–
   Still not working? I probably WILL reply in that case 🙂
 * **Clicking on the ‘privacy and cookies policy’ generates a 404 error.**
    [Read more](http://cookielawinfo.com/faq/privacy-and-cookies-policy-404-error/).
 * **Can I translate the cookie bar? / How do I translate the cookie bar?**
    [Read more](http://cookielawinfo.com/faq/translate/).
 * **Does the plugin block cookies?
    Can a visitor deny cookies? What does the cookie_delete
   short code do? [Read more](http://cookielawinfo.com/faq/does-cookie-law-info-block-cookies/).
 * **The cookie bar doesn’t record ‘accept’ events / IP addresses**
    – Correct: 
   there is no point in doing so. [Read more](http://cookielawinfo.com/faq/does-cookie-law-info-record-who-clicks-accept/).
 * Please don’t be shy asking questions if you’ve read the instructions and you’re
   still stuck, I’m happy to help 🙂
 * Remember- **PLEASE POST YOUR URL**!
 * [https://wordpress.org/plugins/cookie-law-info/](https://wordpress.org/plugins/cookie-law-info/)

Viewing 2 replies - 1 through 2 (of 2 total)

 *  [enricolino](https://wordpress.org/support/users/enricolino/)
 * (@enricolino)
 * [11 years, 4 months ago](https://wordpress.org/support/topic/please-read-before-posting-a-support-topic/#post-6192378)
 * Hello there. Somehow the banner appears double in my site. If I put it on the
   header, I see two messages one under the other and if I put it on footer (like
   it is now), it seems to be fine but there are two banners one over the other 
   so I need to click twice and close the first and the second one. Could you please
   take a look and help? I’d appreciate it! The url is [http://www.ugly-duckling.it](http://www.ugly-duckling.it)
 * Thanks in advance
 * Kind regards
 * Enrico
 *  Thread Starter [Richard](https://wordpress.org/support/users/richardashby/)
 * (@richardashby)
 * [11 years, 4 months ago](https://wordpress.org/support/topic/please-read-before-posting-a-support-topic/#post-6192379)
 * Please post a new support topic and include your URL. Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

 The topic ‘PLEASE READ BEFORE POSTING A SUPPORT TOPIC’ is closed to new replies.

 * ![](https://ps.w.org/cookie-law-info/assets/icon.svg?rev=3007243)
 * [CookieYes – Cookie Banner for Cookie Consent (Easy to setup GDPR/CCPA Compliant Cookie Notice)](https://wordpress.org/plugins/cookie-law-info/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/cookie-law-info/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/cookie-law-info/)
 * [Active Topics](https://wordpress.org/support/plugin/cookie-law-info/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/cookie-law-info/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/cookie-law-info/reviews/)

 * 2 replies
 * 2 participants
 * Last reply from: [Richard](https://wordpress.org/support/users/richardashby/)
 * Last activity: [11 years, 4 months ago](https://wordpress.org/support/topic/please-read-before-posting-a-support-topic/#post-6192379)
 * Status: not a support question