Title: Please read before posting.
Last modified: August 22, 2016

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# Please read before posting.

 *  ResolvedPlugin Author [Mark Maunder](https://wordpress.org/support/users/mmaunder/)
 * (@mmaunder)
 * [11 years, 8 months ago](https://wordpress.org/support/topic/please-read-before-posting-7/)
 * Hi All,
 * If you are a free customer, please post your issue in these forums. Wordfence
   now has a dedicated support person who is here to help you and other members 
   of our free community.
 * Priority support for paid premium customers is available at:
 * [http://support.wordfence.com/](http://support.wordfence.com/)
 * NOTE: Many issues that are easily solvable are listed in our FAQ on our support
   site which you can get to directly using this link:
 * [https://support.wordfence.com/solution/categories/1000023037/folders/1000035543](https://support.wordfence.com/solution/categories/1000023037/folders/1000035543)
 * As a premium paid customer you can open tickets on the site above and you will
   receive priority support. Free customers can also visit the site above and search
   our knowledge-base for known issues.
 * If you’re a free customer you’re welcome to post in these forums and we will 
   read and respond to your post. If you’d like to get a fast and friendly response
   from us, please help us by following these simple etiquette guidelines:
 * Please keep your posts as short as possible. It lets us respond to more posts
   per day because we have less to read in order to understand your problem and 
   respond.
 * Do not hijack someone else’s post. If you have a problem and hope to get help,
   please start your own thread. Don’t reply to someone else’s thread saying “I 
   have the same problem, here’s my information, how can I fix this.”. Only reply
   if you’re adding information that may help the original poster and don’t need
   help yourself.
 * We do read every post that appears here and we make every effort to give you 
   a timely response. We value our free community as much as our paid customers.
 * Thanks for choosing Wordfence!!
 * Regards,
 * Mark Maunder
    Wordfence Founder & Feedjit Inc. CEO.
 * [https://wordpress.org/plugins/wordfence/](https://wordpress.org/plugins/wordfence/)

Viewing 3 replies - 1 through 3 (of 3 total)

 *  [leetorrans](https://wordpress.org/support/users/leetorrans/)
 * (@leetorrans)
 * [11 years, 7 months ago](https://wordpress.org/support/topic/please-read-before-posting-7/#post-5259317)
 * Every day my WordFence file is changed once this IP hits my website:
 * Buffalo, United States IP: 23.94.48.149 [unblock]
    Browser: IE version 8.0 running
   on WinXP Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; .NET
   CLR 2.0.50727; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729)
 * This changes the lock out time to two hours …
    Changes the ‘send email alert’
   Lock out after how many login failures Lock out after how many forgot password
   attempts Count failures over what time period Amount of time a user is locked
   out How long is an IP address blocked when it breaks a rule
 * Deletes: Immediately block the IP of users who try to sign in as these usernames
 * Update WordFence is deleted
 *  [WFSupport](https://wordpress.org/support/users/wfsupport/)
 * (@wfsupport)
 * [11 years, 7 months ago](https://wordpress.org/support/topic/please-read-before-posting-7/#post-5259323)
 * Please don’t post responses to stickys. If you have an issue, please post in 
   the forums below. Thanks
 * tim
 *  [acarber](https://wordpress.org/support/users/acarber/)
 * (@acarber)
 * [11 years, 6 months ago](https://wordpress.org/support/topic/please-read-before-posting-7/#post-5259337)
 * In the free version of word fence how do you know the automatic scans are working?
   How often do the scans complete? Can we initiate a full word fence scan with 
   the free version? If so, please provide instructions to do this. thank you. (
   I apologize if this info. is in the FAQs. I did look there first, but did not
   find it) Thanks!

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Please read before posting.’ is closed to new replies.

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 * 3 replies
 * 4 participants
 * Last reply from: [acarber](https://wordpress.org/support/users/acarber/)
 * Last activity: [11 years, 6 months ago](https://wordpress.org/support/topic/please-read-before-posting-7/#post-5259337)
 * Status: resolved