Title: Please Read Before Posting
Last modified: March 17, 2018

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# Please Read Before Posting

 *  Plugin Author [nintechnet](https://wordpress.org/support/users/nintechnet/)
 * (@nintechnet)
 * [8 years, 2 months ago](https://wordpress.org/support/topic/please-read-before-posting-65/)
 * **Update March 18, 2018**
 * 1) Support on this forum:
    We provide free support on this forum for NinjaFirewall(
   WP Edition). We usually answer within 24 hours (often much quicker than that!).
   We DO NOT provide any support to users who submit a bad rating/review rather 
   than waiting for the support response. Fair enough 🙂
 * 2) Troubleshooting:
    [https://nintechnet.com/ninjafirewall/wp-edition/help/?troubleshooting](https://nintechnet.com/ninjafirewall/wp-edition/help/?troubleshooting)
 * -Locked out of your site / Fatal error / WordPress crash?
    -Failed installation(“
   Error: the firewall is not loaded”)? -Blank page after INSTALLING NinjaFirewall?-
   Blank page after UNINSTALLING NinjaFirewall? -500 Internal Server Error? -“Cannot
   connect to WordPress database” error message? -How to disable NinjaFirewall? -
   Lost password (brute-force protection)? -Blocked visitors (see below)?
 * 3) -NinjaFirewall (WP+ Edition) troubleshooter script
    [https://nintechnet.com/share/wp-check.txt](https://nintechnet.com/share/wp-check.txt)
 * -Rename this file to “wp-check.php”.
    -Upload it into your WordPress root folder.-
   Go to [http://YOUR](http://YOUR) WEBSITE/wp-check.php. -Delete it afterwards.
 * 4) FAQ:
    [https://nintechnet.com/ninjafirewall/wp-edition/help/?faq](https://nintechnet.com/ninjafirewall/wp-edition/help/?faq)
 * -Why is NinjaFirewall different from other security plugins for WordPress?
    -
   How powerful is NinjaFirewall? -Do I need root privileges to install NinjaFirewall?-
   Does it work with Nginx? -Do I need to alter my PHP scripts? -Will NinjaFirewall
   detect the correct IP of my visitors if I am behind a CDN service like Cloudflare
   or Incapsula? -I moved my wp-config.php file to another directory. Will it work
   with NinjaFirewall? -Will it slow down my site? -Is there any Windows version?-
   Can I add/write my own security rules? -Can I migrate my site(s) with NinjaFirewall
   installed?
 * 5) Must Read:
 * –**Securing WordPress with NinjaFirewall: A step by step tutorial**:
    [https://blog.nintechnet.com/securing-wordpress-with-a-web-application-firewall-ninjafirewall/](https://blog.nintechnet.com/securing-wordpress-with-a-web-application-firewall-ninjafirewall/)
 * -An introduction to NinjaFirewall filtering engine:
    [https://blog.nintechnet.com/introduction-to-ninjafirewall-filtering-engine/](https://blog.nintechnet.com/introduction-to-ninjafirewall-filtering-engine/)
 * -Testing NinjaFirewall without blocking your visitors:
    [https://blog.nintechnet.com/testing-ninjafirewall-without-blocking-your-visitors/](https://blog.nintechnet.com/testing-ninjafirewall-without-blocking-your-visitors/)
 * -Add your own code to the firewall: the “.htninja” file:
    [https://nintechnet.com/ninjafirewall/wp-edition/help/?htninja](https://nintechnet.com/ninjafirewall/wp-edition/help/?htninja)
 * -Restricting access to NinjaFirewall settings:
    [https://blog.nintechnet.com/restricting-access-to-ninjafirewall-wp-edition-settings/](https://blog.nintechnet.com/restricting-access-to-ninjafirewall-wp-edition-settings/)
 * -Keep your blog protected against the latest vulnerabilities:
    [https://blog.nintechnet.com/ninjafirewall-wpwp-introduces-automatic-updates-for-security-rules](https://blog.nintechnet.com/ninjafirewall-wpwp-introduces-automatic-updates-for-security-rules)
 * -Upgrading to PHP 7 with NinjaFirewall installed:
    [https://blog.nintechnet.com/upgrading-to-php-7-with-ninjafirewall-installed/](https://blog.nintechnet.com/upgrading-to-php-7-with-ninjafirewall-installed/)
 * -Keep your blog protected against the latest vulnerabilities:
    [https://blog.nintechnet.com/ninjafirewall-wpwp-introduces-automatic-updates-for-security-rules](https://blog.nintechnet.com/ninjafirewall-wpwp-introduces-automatic-updates-for-security-rules)
 * 6) Help & Support Links:
 * -Each page of NinjaFirewall includes a contextual help: click on the “Help” menu
   tab located in the upper right corner of the corresponding page:
 * ![](https://i0.wp.com/blog.nintechnet.com/content/images/2018/02/nf-contextual-
   help.png?ssl=1)
 * -Online documentation is also available here: [https://nintechnet.com/ninjafirewall/wp-edition/doc/](https://nintechnet.com/ninjafirewall/wp-edition/doc/)
   -
   The WordPress support forum: [https://wordpress.org/support/plugin/ninjafirewall/](https://wordpress.org/support/plugin/ninjafirewall/)-
   NinjaFirewall’s Website: [https://nintechnet.com/](https://nintechnet.com/) -
   Updates info via Twitter: [@nintechnet](https://wordpress.org/support/users/nintechnet/)

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## Tags

 * [troubleshooting](https://wordpress.org/support/topic-tag/troubleshooting/)

 * 0 replies
 * 1 participant
 * Last activity: [8 years, 2 months ago](https://wordpress.org/support/topic/please-read-before-posting-65/)
 * Status: not a support question