Please help understanding wrong quantities

  • Resolved rjalexander

    (@rjalexander)


    4 years, 1 month ago

    Dear friends,
    the above is my wife’s online shop.

    She has repeatedly set to ZERO the quantity for certain items since she also sells via a physical brick and mortar shop but then at a subsequent time found that people had ordered those same items which therefore must show having a non zero quantity.

    When she manually sets the quantity to zero the items does not appear to customers anymore and therefore it’s like some process restores the quantity to a non zero value.

    We are struggling to debug this which happened several times creating a lot of problems in managing the frustrated customer.

    Please if you can suggest what we can inspect/verify/fix. Thank you very much.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Yuki K a11n.

    (@yukikatayama)

    Automattic Happiness Engineer

    4 years, 1 month ago

    Hi @rjalexander,

    Do you have a cache plugin? If so could your flush cache to see if that helps?

    Make sure all plugins and your theme are updated.

    When you change the quantity to 0, is it also set so that backorders cannot be made? Have you ever noticed that when set to 0, the quantity does change automatically?

    Thread Starter rjalexander

    (@rjalexander)

    4 years, 1 month ago

    Dear @yukikatayama
    thank you so much for trying to help.

    I do have caches installed and active: SG-Optimizer and WP-Optimize.

    To simplify things I have deleted WP-Optimize.

    SG-Optimizer has an “Automatic smart cache purge” after every content modification.

    All plugins and woocommerce are updated but not my theme (Divi) which just expired.

    Backorders are not allowed by default and we have never activated them manually.

    Yes the problem is that we get orders for things which we are SURE we had set to zero and then we find orders and also a nonzero quantity for the item.

    Thank you very much.

    PS I really hope you all at Automattic will be safe in this epidemic. Sending you warm wishes and good luck.

    • This reply was modified 4 years, 1 month ago by rjalexander.
    • This reply was modified 4 years, 1 month ago by rjalexander.
    • This reply was modified 4 years, 1 month ago by rjalexander.
    Plugin Support Yuki K a11n.

    (@yukikatayama)

    Automattic Happiness Engineer

    4 years, 1 month ago

    Hi @rjalexander,

    Thanks for the further information and well wishes. We hope that you and the whole WordPress/WooCommerce community stays safe and healthy!

    I would be curious if there is a plugin that may be affecting your inventory to change the inventory after it is set to 0.

    Let’s make sure this is not a theme or plugin conflict with WooCommerce core.

    First, backing up your live site before any testing and updates is highly recommended. If you would prefer not to do testing on your live site, first make a back up of your site, then create a staging site using this plugin WP Staging. This creates a copy of your live site where you can make tests without affecting your live site.

    Temporarily switch your theme to one of our default – Storefront or Twenty Nineteen, then deactivate all plugins except for one – WooCommerce. If it shows correctly and you can’t order the 0 quantity product, then it’s a theme or plugin conflict. Reactivating each plugin one at a time, then see if the issue pops up again will tell us which plugin is conflicting.

    Plugin Support Yuki K a11n.

    (@yukikatayama)

    Automattic Happiness Engineer

    4 years ago

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 4 replies - 1 through 4 (of 4 total)
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