Support » Fixing WordPress » Please help

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  • So it looks like you still have your DB up, which is good.

    Do you know the PHP and MySQL versions your host is running?

    Hi bcjf,

    Unless you know for sure that your server cannot run the lastest version of WordPress, I would recommend trying to upate manually:

    You wouldn’t want to setup a new database as your existing database is where your posts and pages are stored. It sounds like something is just going on with your files, not the database at this point.

    Let me know how the manual upgrade goes. I have more suggestions if that doesn’t resolve the issue, but let’s start there.

    I was talking to my host and they said that we don’t have the required php to update. I tried the manual update to an older version and the upgrade.php file returned a message saying the upgrade was successful but I still can’t access my blog and the rss feed on our site can’t find it either. Any ideas?

    1. Pull down your wp-config.php, .htaccess, and wp-content directory from your server via FTP.
    2. Delete everything in that WordPress install directory
    3. Pull an old copy of WP here
    4. Replace the wp-content and wp-config.php with your old ones
    5. Push everything back up to your server

    Hi bcjf,

    You will want to copy your wp-content folder, your wp-config.php file, and .htaccess file. You can do that through either FTP or your host’s File Manager. Next, remove all of the WordPress files and folders in your directory and do a new install of whatever version of WordPress your host supports. After you’ve completed that installation, upload the wp-content folder, wp-config.php file, and .htaccess file you downloaded above. This will overwrite the folder and files created by the installation, and yes this is okay.

    Once you have your site back up and running, I would recommend checking with your host to see if they can move you to a server that can support the latest version of WordPress.

    Hope this helps!

    My .htaccess file is hidden so I can only see it by forcing filezilla to show hidden files, I can’t open its location through the file manager (on windows explorer?). How do I copy the file?

    Thanks for all your help so far guys, hopefully this will be the last query.

    I wouldn’t worry too much about your .htaccess file. Unless you have some rewrite rules in there or are setting some custom directives then you should be fine letting WP generate a new one after you do your “re-install”. Just go to settings->permalinks and hit update to generate a new one.

    Thanks for all your help, turns out there was a corrupted file in the wp-content folder which was preventing the changes you suggested from being succesful. I’ve got the majority of the problem sorted now, I can login and the blog is active again, just got to sort out my RSS feed now and it’ll all be peaches.

    Anyway, thanks again!

Viewing 8 replies - 1 through 8 (of 8 total)
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