Support » Plugin: WooCommerce Stripe Payment Gateway » Please enter your card details to make a payment.

  • Resolved MIGHTYminnow

    (@mightyminnow)


    Hello,

    One of our customers reported not being able to checkout and received the “Please enter your card details to make a payment.” error. We have not been able to recreate the error, and have been a but stumped as to what could be causing the error in his particular case. I know that’s not much information, but we were hoping someone had run into this scenario and could shed some more light on the subject? Thanks!

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Kenin

    (@kbassart)

    Automattic Happiness Engineer

    Hi there,

    In this instance it’s difficult to determine the root cause as you have not been able to reproduce the issue. If you can reproduce the error the steps below should help isolate the issue for you.

    This message is often caused by a plugin or theme conflict, so please start by troubleshooting those possibilities. Try switching to a default WordPress theme like Twenty Sixteen to see if that works.

    If it still doesn’t work, try disabling all non-WooCommerce plugins when testing this. If it works fine with plugins disabled, re-enable them one at a time until you can determine which plugin is causing the problem.

    I hope this helps!

    Plugin Support dougaitken

    (@dougaitken)

    Automattic Happiness Engineer

    Hey @mightyminnow

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

    Thanks

Viewing 2 replies - 1 through 2 (of 2 total)
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