Support » Plugin: Spam protection, AntiSpam, FireWall by CleanTalk » Please enable Javascript. Data submitted too often. (Event Espresso Submissions)

  • Resolved Thaddeous

    (@theig072)


    Getting massive errors lately on most of our registrations. Have not changed any settings, but most event espresso submissions are being flagged as spam for no reason. All plugins are up to date. I’m seeing multiple people report this. What is being done? What is the issue?

    The page I need help with: [log in to see the link]

Viewing 10 replies - 1 through 10 (of 10 total)
  • Plugin Support alexandergull

    (@alexandergull)

    Hello.

    I can repeat it on your site and I confirm the issue. I transfer this info to the development group.

    We will contact you within a few days.

    Be well,

    Hello? Does the new update fix this issue? The changelog doesn’t seem to address this issue. We are losing multiple registrations every day… Please respond.

    Plugin Support sergecleantalk

    (@sergecleantalk)

    Hello,

    Could you try to install the latest version and set option Use static keys for JS check to auto?

    Thaddeous

    (@theig072)

    We ARE using the latest version. And the static key for JS is and has been set to auto… yet still same issue. You have multiple people complaining about this exact issue. Why is this not fixed? We are losing registrations every day, and are a paying customer. This is not acceptable.

    Plugin Support sergecleantalk

    (@sergecleantalk)

    Thank you for your feedback. I’ve transferred it to our developers. We will contact you within 1-2 working days.

    Plugin Author Safronik

    (@safronik)

    Hello,

    I think we have fixed the problem.

    Please, reinstall the plugin. ( Download link: https://github.com/CleanTalk/wordpress-antispam/releases/download/dev-version/cleantalk-spam-protect.zip )

    Here is an instruction for you:

    1. Go to WordPress Administrator Panel —> Plugins.
    2. Find the plugin “Spam Protection by CleanTalk” —> Deactivate.
    3. After the automatic page refreshing find the plugin again “Spam Protection by CleanTalk” —> Delete. Confirm “Yes, delete these files”.
    4. Download the plugin archive from the link above.
    5. Go to Plugins —> Add New —> Upload Plugin.
    6. Choose the downloaded archive and press “Install Now”.

    Contact us if you have any questions.

    Thaddeous

    (@theig072)

    Hello. Is there no other way around this? We’re using this plugin on over 20 websites… This method will take me an inordinate amount of time to update all.

    Plugin Support sergecleantalk

    (@sergecleantalk)

    You can use the Auto-update feature:

    https://cleantalk.org/help/cleantalk-auto-update

    But you have to wait for the release with fixes on the next week.

    Thaddeous

    (@theig072)

    Hello. Does the latest release (v 5.128.1) include the supposed fix to this issue (without having to uninstall/reinstall/reconfigure)? The changelog states that it is, but I am just ensuring so as you stated above that this particular fix wouldn’t be released until next week. Please clarify. Thank you.

    Plugin Support alexandergull

    (@alexandergull)

    We have released fixes yesterday, so you can auto-update the plugin.

    Thanks,

Viewing 10 replies - 1 through 10 (of 10 total)
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