Support » Plugin: Pixel Caffeine » Please, connect your facebook account to make operations to the custom audiences

  • Eduardo

    (@odraude83)


    Hello I need a little help with this
    I get the following message in the logs section (see https://snag.gy/eArmkL.jpg)
    “Please, connect your facebook account to make operations to the custom audiences of your Ad account.”

    General settings in dashboard show I am correctly connected https://snag.gy/erTNHt.jpg
    No pixel fires on admin dashboard, https://snag.gy/CzO7iB.jpg

    version of Pixel Caffeine: 2.0.4
    version of WordPress you are using: 4.9.7
    what shop plugin you are using and what version of it: EDD ver 2.9.6
    what browser you are using: chrome

    Pixel is firing according to Pixel Helper: https://snag.gy/8rojDG.jpg
    No errors on browser console

    But Facebook ads manager shows pixel is firing properly https://snag.gy/pVxHA9.jpg

    I double checked that pixel id is the same in Pixel caffeine and Fb ads manager

    Thank you

    • This topic was modified 4 years ago by Eduardo.
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