Support » Plugin: Pixel Caffeine » Please, connect your facebook account to make operations to the custom audiences

  • Karan

    (@peeyooshk)


    Hello:

    Although my account is connected and catalog upload works fine but still i am getting the error in logs of pixel caffeine.

    “Please, connect your Facebook account to make operations to the custom audiences of your Ad account.”

    When i try to disconnect the account a pop-ups appears for mili-seconds and vanishes.

Viewing 2 replies - 16 through 17 (of 17 total)
  • Yes the issue persists. Log tab still shows the same message “Please, connect your Facebook account to make operations to the custom audiences of your Ad account.”

    Plugin Author Antonino Scarfì

    (@antoscarface)

    Hi guys,

    I no longer have pixel caffeine as a business integration. Do I need to add that back in? Or is that what your step 5 takes care of?

    After the previous steps, just click into the “Facebook login” button of the plugin. Then, you will redirect to the login page of Facebook where it asks for permissions. Just confirm and continue until you will get back to the plugin page.

    For all: sorry to seem redundant, but please repeat the steps I explained here: https://wordpress.org/support/topic/please-connect-your-facebook-account-to-make-operations-to-the-custom-audiences-3/#post-11157787
    I ask you again because recently there were problems with Facebook API, but now everything seems to be normalized. I also checked on my end and everything works great with custom audience page.

    I want to be sure that there your issue isn’t related to the Facebook API issues.
    Thank you.

Viewing 2 replies - 16 through 17 (of 17 total)
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