Support » Plugin: Wordfence Security - Firewall & Malware Scan » Please advise steps for adding 2FA for additional Admins

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support wfdave

    (@wfdave)

    Hi @katymorikawa,

    The error message she is seeing Additional Verification required means that the recaptcha score was very low.

    The meaning of a low score means that Google recaptcha is fairly sure that the user is a bot.

    https://developers.google.com/recaptcha/docs/v3#score

    Unfortunately there are false positives, and if your partner is using a mobile connection – there’s a higher chance that Google will classify her connection as being automated.

    So there’s nothing more I can recommend for additional administrators. If they’re getting flagged as bots, you’ll want to whitelist them.

    Dave

    Okay, so other than false positives and whitelisting, can you please advise the recommended procedure for adding additional admins once 2FA has been activated and configured? I have other admins to add.

    Again, it would be helpful if this were clearly spelled out in your support docs.

    Thanks,

    Plugin Support WFGerroald

    (@wfgerald)

    Hey @katymorikawa,

    My apologies, it looks like your last update was missed.

    Each admin will need to set up Two-Factor themselves. If they haven’t individually configured it they won’t get the prompt to enter the code.

    Thanks,

    Gerroald

    Thanks, we did get it set up, but it does create issues for 3rd party tech support needing to login as admin to troubleshoot. I’m going to call this resolved.

Viewing 4 replies - 1 through 4 (of 4 total)
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